Topic: Smart ASS Yamaha Owners - Smashing carbs- mayhem and destruction

[ElCheapo]

Well Tom, I think it's good to be oneself and all that, but I think you should separate business and private life. We have talked about this before. I'm not the one that like to be flattered when I do business, but I don't like the kind of people that serve you like if they are doing you a favour. When I exchange my money for parts I want to get what I want. Wise advice from the salesperson is always appreciated, but I don't appreciate forgiving looks. I like the people that care about the customers regardless of the amount of money they make with them.


Raul

Normally I dont care how much money I make from any one particular sale or customer. But really, I am sure that if you came in to our shop with a pile of customers in, money or not and were rude, mean, condescending, and argumentive while I was trying to help you my customers would understand this reaction... I figure you almost always get back what you give. If you're and ass then chances are the guy will be an ass too.  On occasion (rare), I am extra nice to a customer making sure they get thier parts ASAP and they still crap on me. Now those people seriously piss me off. I have learned that in any business there are always cutomers that are well...........less desireable no matter how many times they buy. They are just not worth the stress.

[Raul CB750K1]

But why being rude with them? The best way to rule out customers is to charge them a lot. They will probably go somewhere else, and  if they don't, you feel better by ripping those #$%*s off. You will see they respect you more for your high prices than for your "take it or leave it" attitude.

I shopped around when I bought my GZ250 in 2000. The best deal was in a shop for an unused model from previous year, but I wanted the new model. It was exactly the same but the shade of green was different.

Well, I went back to where the new model was being sold. It is a huge shop, whose owner was famous years ago for racing off-road motorcycles. His bread-and-butter are expensive crotch rockets and cruisers, so a small commuter bike like mine was no big deal. So I told the guy: "Listen, I like this bike but I've found this price somewhere else. If you match it I'm putting the money down right now and you've got a deal" The guy looked at me with a hint of comptemt and with that "take it or leave it attitude" and told me about how small sales margin he had on cheap bikes and he couldn't make any discount. Probably he thought I was lying.


So I went back to the other shop and bought the bike, but still didn't have a helmet. A week later came to the same shop to look for a helmet. The guy ask me: "can I help you?" Yes -I replied-, I'm looking for an open-face helmet. I freaked out when the guy asked me: "so, you have a bike?" I couldn't imagine the guy would remember me. I said "I told you I had an offer but you didn't want to match the price". He retorted "How much?" I told him, though can''t remember now the exact figure. Final price was about 3 thousand dollar, and I was asking for something around 150 bucks rebate. The guy told me that he could have matched the price but I told him "Too late my friend". He later asked me about where but I told him I rather keep it to myself. I didn't buy the helmet either and have never returned, and feel real well that day.



Raul

[Dusthawk]

Here is another option for you, Put up a big ol' sign that says, and you can quote this is you like,

We reserve the right to refuse service to anyone at anytime.

Bad or negative attitudes are not welcome here. If you have one, please leave now so we don't have to waste time by throwing you out!

Otherwise, Welcome to Anubis Cycles!

[/size]

If they don't get the point from that, well maybe they do need a monkey wrench upside the head .

Peace and Long Rides,

Jeff

[ElCheapo]

Ok I agree with everyone I THINK???

I am never rude to my customers while they are one.....Yes attitude does change the price of parts  I save the spout for after they leave. I generally laugh if they overpaid in attitude fees.

[Raul CB750K1]

Here is another option for you, Put up a big ol' sign that says, and you can quote this is you like,

We reserve the right to refuse service to anyone at anytime.

Bad or negative attitudes are not welcome here. If you have one, please leave now so we don't have to waste time by throwing you out!

Otherwise, Welcome to Anubis Cycles!

[/size]

If they don't get the point from that, well maybe they do need a monkey wrench upside the head .

Peace and Long Rides,

Jeff

There is a hardware store in my town that have a sign that reads: "Its nice to be important, but it's more important to be nice". Problem is that neither the owner nor his wife are nice in my opinion, so I don't enjoy buying there and for that reason it's been a long time since they don't see my ugly face.

In this world where you can buy from almost anywhere in the world, I like to spend the money in places where the people makes you feel welcome. If they makes you feel like you could be annoying I rather go somewhere else. It's not my problem if they have had problems in the past with some customers. I don't like shop owners that makes you feel like if you are making them waste their time.


Raul

[Dusthawk]

My apologies, I really should have elaborated on what I posted.

I am not a store owner, but I have been a loyal customer at several different shops. One of the shops I go to strictly because he does excellent work, but I don't hang out and talk much, just in and out. They shopkeeper there lets his customers walk all over him, whining and moaning and all that and he just sits there like a lump pretending to comisserate. If someone has a problem, whether or not it was his fault, they come to him demanding that he fix it right this time and this just makes my skin crawl. People treat him as an inferior, not me mind you because I see his true value for the work he does for me, and he just lets them do it. The sign in my previous post is almost verbatim of a sign in one of my favourite shops here, there is a bunch of guys there at any given time horsing and joking around, having a good ol' time. We all realise what the sign is actually doing, it is breaking the ice and letting us have some fun as well as getting the work done. It is a very good atmosphere to shop in. None of us take the sign as a literal threat, just as a coarse reminderthat we are coarse people and it lets us relax and enjoy the company. Several years ago, a new customer came in and took umbrage with the sign and complained to the owner, who took him aside and explained the concept behind the sign. Well, it worked so well, that customer is now a co-owner and happier than he has ever been.

Sometimes, oblique or dark humor can be utilised in ways that bring people closer together and everyone can relax and enjoy themselves.

Jeff

[meanboyjr]

Betcha them carbs work good now...

[ElCheapo]

Betcha them carbs work good now...

They work exactly as Yamaha designed them