I have the rubber support somewhere (although I can't find it right now). But that's not the problem, if I look at just the right angle, I can see the collar resting on the frame, but much too high up. It's just too narrow to sit all the way down. Just to re-clarify though, this is apparently a tank from a 400, so I'm not surprised that I'm having problems, just trying to make it work. If it doesn't I'll get another tank, but I like the shape of this one, I'd like to try and get it to fit.