In a previous job as a service advisor at a dealership not a day would go by without someone doing or saying something to make you shake your head. This one : we did a service on a car and fixed a minor electrical glitch. All done, customer picks up car and 10mins later he's back swearing and ranting "you fkn useless pricks have fkd my car, the passenger window (electric) won't work, I want it fixed and I'll never be back you useless pricks". But sir, we didn't do any work on your passenger window. "Billsh1t, it's not working, you fkd it". I walked out to the car with him getting in my face and still going off about it. His very ugly mrs was sitting in it and as I opened the driver door she muttered something about useless prick. I leaned in, hit the window lock switch, and as I walked away just said "it's fixed" without looking back. I bet that pissed him off.
Ha ha, that must have been a great job Pete, sadly some "Service Advisers" don't have the same integrity as you. Case in point, I was working at Pucka from 2002 to 2007, and my first company vehicle was a 2000 Hilux 2.7 petrol dual cab ute that I'd inherited from my predecessor. It had just over 100K on it by then, but was serviced regularly by Seymour Toyota, so I was a tad pissed off that all of the exhaust valves were burned out?
I took it back to Seymour Toyota and the "Service Adviser" was happy to advise that the car needed to have the head reconditioned, and it was gonna cost around $2200. I said, "No worries mate, go for it" and he gave me a lovely smile, and a week later he called me back to say that it was all finished, so I went to collect it.
He handed me the keys and asked if he was just to put it on the company's bill, and I replied, "No mate, it's under warranty". He responded that the warranty had expired, so I told him to check his computer, because Spotless (my then employer) had taken out the extended (160K) warranty, and the paperwork was in with the service manual.
He looked a bit snakey and told me that I should have let him know that we had the extended warranty and I said, "Why? So you could have done a half arsed job and saved a few bucks? No thanks, and how many modern cars burn out exhaust valves after only 100,000 kilometers anyway? There should have been a factory recall on that POS!
As it turned out, it burned the valves out again 40K later, even though Seymour Toyota continued to service it, and next time they replaced the head completely. That must have pissed them off...........