Topic: Anyone purchase anything from Slingshot Cycles lately?

[CapeCafe]

I decided to purchase a new set of SS braided brake lines, caliper line and master cyclinder from vendor advertising here at SOHC - Slingshot Cycles.  I paid for the parts via PayPal when I placed the order and have not been able to get any confirmation they have the parts, or when they are shipping.  It's only been a week, but my email request have gone unanswered.  I have purchased most everything I have used for this 550 build through guys here at SOHC and have recieved prompt shipment and communication every time; except this time.  I'd be interested to know if anyone else has bought equipment from the site.  I can always inform PayPal and have the payment returned, but I'd rather have the parts.  Any thoughts on how best to get through to Slingshot Cycles?

[RickB]

I have bought several hoses from Slingshot in the past. When there has been confusion Shaun has gone above and beyond to make sure I got what I wanted.

I just placed an order for another SS brake line over the weekend. I spoke with Shaun, the owner, via email last week. He responded in a timely matter.

You have to remember how difficult it is to actually run a decent online store if you're an engineer, not a website developer. I would be patient and give it another week. These bike guys aren't Amazon!

[CapeCafe]

No worries.  I definently don't mean to bash the guy or company.  I am simply interested in others experiences to help me to determine when best to cut and find an alternative source.     

[bjbuchanan]

Send him another email. You may have gotten lost in the shuffle but you arent getting ripped off. Shipping will be pretty quick if you get ahold of him

[70CB750]

He is a busy guy, but he is as honest as they come.

[dlhoulton]

I just bought a set of SS lines. Sent him an email first asking if he could have one of the lines a little longer and he got right back to me. Put my order in with a comment about our communication on longer line. Took a couple of weeks but he sent me notification and tracking info. Had great service and communication.
dlhoulton

[flybox1]

I've ordered before and had great service.
Emailed Shaun about additional custom lines.  took him a week or so to reply, but he did respond.
I would not hesitate to send more business his way.

keep in mind you are getting a custom part, perfect for your bike that is of great quality, from a long-time member in good standing.
email him again, and give him another day or 2 to respond. 

[srbakker]

Yeah, I'd just echo what's been said above.  The product is great and communication with Shaun was excellent.  Cut him a little slack and you'll walk away happy.

[pampadori]

Hi CapeCafe.  Not sure what your order number or name is but I have been a tad behind on orders.
I do have some good news though.  Today on my lunch break, I am shipping orders 1074 - 1082 so if you are in that range you should be receiving your package in a couple of days.
Sorry about any delay though. 
I appreciate all you guys saying good stuff!  Especially Rick!  I had some serious brain farts with his first order and after we got them taken care of he comes back to me for another order.  Such a relief that he let me make it right and didn't run over to the Spiegler dealer instead!

[CapeCafe]

No worries.  I'm glad to hear you are so busy and building a successful business.  You do have a lot of very happy customers here at SOHC.  I'm order #1175, so when you have an idea of when you are going to be able to ship, please let me know.  Happy Holidays!

[CapeCafe]

Shaun- I got the shipping confirmation today.  Thanks for the follow up.  I'm looking forward to installing the parts. 

[Bailgang]

Yeah, I'd just echo what's been said above.  The product is great and communication with Shaun was excellent.  Cut him a little slack and you'll walk away happy.

+1
I ordered my SS lines from him as well and very pleased with what I got.