Update, I just got off the phone with Ken the owner of Cycle-X. He was very upset over my vendor reviews and the poor performance of his employees representing him and his business. He explained he is a mechanic first, a business person second and he has had problems with his newly upgraded online system and some of his workers. Fair enough, I understand and explained I was upset with a simple order being screwed up 4 times. He wanted to let me know he waived the cost and shipping for the three exhaust valves that recently arrived. Without an invoice in my last shipment, I did not realize he had done so. Thank you Ken for doing this and making it right. I did not ask for this, I just wanted what I ordered.
Ken was convinced I was out to "save the Honda world from his business" by "making it my mission in life" to "post bad reviews everywhere possible" and told me he would "come down Winona right now" to discuss this. Sorry to disappoint Ken, it is not my mission life to destroy you, your business or save the Honda world, again I simply wanted what I paid for in a timely manner, nothing more, nothing less, just what all customers expect.
I posted and linked this review three times on this forum and twice on the Do the Ton forums so other members could make an informed decision on which vendor to use. Both forums offer "vendor review" sections. I have updated all my reviews stating Cycle-X sent three valves for free to make up for their errors, (thanks again). Despite being upset over the multiple problems with and the length of my order, I kept my review factual without name calling or threats. I did not post "bad reviews everywhere possible" and explained I did not post in such places as on Yelp, Facebook, the Better Business Bureau or on any other forums, user groups or social media sites.
If Cycle-X sorts out their systemic and personnel problems, I would consider ordering from them again in the future. As stated in my initial post, I try to support small and regional businesses. Ken, if you are in Winona, you are welcome to stop by my shop, have a beer and talk old bikes.
