Author Topic: eBay question. Is negative feedback warranted for this situation? UPDATE! (Read 3492 times)

GroovieGhoulie · « **on:** July 13, 2006, 07:51:23 PM »

OK, the story:

I bid on and won four auctions for various 400F parts on May 16. I paid via PayPal within minutes after winning the auctions. (For those interested it was for a set of footpegs plus shifter linkage, set of springs/shocks, a chainguard and headlight/turn signal bracket.)

I was given positive feedback from the seller as a prompt payer.

The goods never arrived. The seller never responded to my NUMEROUS e-mails and eBay messages asking for a tracking number or proof they had shipped. A month after the auctions (June 16th or so), I opened a dispute via PayPal. On July 5, I elevated it to a Claim. I have heard nothing from the seller despite repeated e-mails since then as well.

I haven't left feedback yet. Should I leave some negative on this one? It's nearly been two months and there has been NO communication with them. I am pissed even though the money isn't much (the parts were rough but "restorable").

seaweb11 · « **Reply #1 on:** July 13, 2006, 08:40:15 PM »

Uh, Yeah!!!!!

cbjunkie · « **Reply #2 on:** July 13, 2006, 08:41:13 PM »

what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...

GroovieGhoulie · « **Reply #3 on:** July 13, 2006, 08:45:25 PM »

Quote from: cbjunkie on July 13, 2006, 08:41:13 PM

what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...

Haven't dealt with them because my past dealings are that eBay doesn't give a #$%* if you get your stuff or not, they still get their cut. Now reportedly PayPal is good to work with but my claim is still in the "waiting for a repsonse from the seller" stage and I'm in kind of a holding pattern.

I'm thinking about leaving the feedback. Screw the guy. It's less than $80 for all four items, shipped, but it's the principle of the thing.

Could he be holding them hostage for feedback? That makes no sense since part of positive feedback from the buyer's perspective is that I received them in an orderly fashion, on time and in as-advertised condition.

bill440cars · « **Reply #4 on:** July 13, 2006, 09:23:53 PM »

Fortunately, I've never been in that position (yet). MY first instinct would be to go for it
(the negative feedback) & that might just cause problems, I don't know. Then, I'd be wondering
how long will paypal wait before, if, they will do anything. You'd think that both ebay & paypal
would look at a guys record and give him the benefit of the doubt based on the buyer's
reputation. I mean, what good is our positive feedback, if it's not used to reflect our history as a
buyer (or seller, for that matter)! Why make the effort to get and try to maintain a good
reputation as a buyer or a seller? Can anybody shed some light on this?
Later on, Bill

cbjunkie · « **Reply #5 on:** July 13, 2006, 10:09:56 PM »

so who is this asshat, anyway?

Sam Green Racing · « **Reply #6 on:** July 13, 2006, 10:12:29 PM »

Groovie, I would email the seller, telling him you are going to leave him real bad feed back, and that you belong to a massive forum with thousands of potential customers, and that the forum has a bad feedback section.
If that don't work its up to paypal to sort it, have another go at them.

Good luck Sam.

cbjunkie · « **Reply #7 on:** July 13, 2006, 10:14:54 PM »

that's the ticket...

but tell us who it is anyway - i'm bidding on some stuff right now - and won a head cover last week that i paid for with a MO and haven't heard back on yet = 4 days...

Tim. · « **Reply #8 on:** July 13, 2006, 10:24:16 PM »

Don't leave feedback yet. If you launched your claim with PayPal in time, and it sounds like you did, they will contact the seller who will have to prove they shipped the item. If they don't respond to PayPal, you win by default and PayPal will refund your payment.

Keep your eyes on your PayPal dispute - make sure you provide your information and be impartial and objective with PayPal.

I've been through this once or twice and received refunds. Leave the feedback for when everything is resolved, and then blast them with negative feedback. They can't retract theirs, so they can't sting you with bad feedback. Many experienced sellers don't leave feedback for a buyer until they receive positive feedback from the buyer.

GroovieGhoulie · « **Reply #9 on:** July 13, 2006, 10:27:25 PM »

I will be fair and not post their eBay name publically until this is resolved. PM me if anyone wants it before then. However, they do not have any current auctions up and the "completed auctions" search only goes back 30 days and it is turning nothing up, so they have been out of the loop for a bit.

The funny thing is that they have positive feedback from people up until the end of June, so I assume transactions were going on up until then, and the people leaving feedback were folks with high numbers.

I've dug my foxhole, now I'm gonna hunker down and wait.

nippon · « **Reply #10 on:** July 13, 2006, 10:29:36 PM »

Why are you waiting?
I'm sure, after you have left a negative feedback the seller will contact you with a story,
that he was sick, in hospital or that he has lost all of his children or any other story.
You have started the Paypal buyer's protection programm, so i see no problems that
Paypal will refund you the money.

nippon

Sam Green Racing · « **Reply #11 on:** July 13, 2006, 10:36:53 PM »

Tintins veiws of the situation sounds the best.
He has gone through it and it would seem dealing with it his way is the correct way to go.

Sam.

cbjunkie · « **Reply #12 on:** July 13, 2006, 10:39:41 PM »

this is the last time i ever bid on anything that isn't paypal...tintin's idea does sound the best - and seems like he must have learned it from experience...

i don't get these sellers who #$%* about paypal fees...

GroovieGhoulie · « **Reply #13 on:** July 14, 2006, 07:00:28 AM »

Well I sent him a nasty-gram last night. I wasn't rude, but firm. I said that he had 48 hours to respond with tracking numbers or I'll post negative feedback to him.

It must've worked because I have a message this morning that he sent them the day he was paid and will check his papers for the tracking numbers.

Could be a stall tactic, but we'll see. He has 39 hours left to get me some numbers. Funny how I don't hear #$%* from this guy for months, but the moment I threatened the bad feedback, I got a response in about eight hours.

supersport_CB400F · « **Reply #14 on:** July 14, 2006, 07:07:17 AM »

I have -ve feedback, it's no big deal if you give the correct response in the area that you put a reply in. Just make the prick look dumb

I did

GroovieGhoulie · « **Reply #15 on:** July 14, 2006, 07:22:21 AM »

Update again:

The seller contacted me with numbers and is working with UPS on it. It seems the package was shipped a day after the auction closed and I paid, and it made it all the way to a hub that is about 50 miles from my town, but then somehow the package got "lost".

UPS is working with her (as it turns out) and myself to find it. If it can't be found, I guess a refund will be issued.

The story given is that the e-mail account is only used for paypal stuff and is rarely checked, and that her son listed the items and she wasn't aware of any problems.

upperlake04 · « **Reply #16 on:** July 14, 2006, 07:34:53 AM »

sounds good Ghoulie - chances are that things will work out well for you. Seems that once tempers are raised and backs are against the wall, the likelihood of a satisfactory result for both parties diminishes greatly. Firm diplomacy first - big guns as a last resort
You're pretty wise for a young feller

bill440cars · « **Reply #17 on:** July 14, 2006, 07:50:43 AM »

Aw right. Hope it gets resolved soon, I can feel your anticipation. Seems like some
sellers are good as gold and we get spoiled by that. Then, you get one that's not really on
top of things or maybe has more going on than he or she can easily handle and that can
throw a kink in things. LOL and I'll catch you later on. Bill

Raul CB750K1 · « **Reply #18 on:** July 18, 2006, 05:40:41 AM »

Maybe it's too late to leave my two cents, but my experience here is that sellers that leave positive feedback as soon as the money is received are not scammers. I always give them the benefit of doubt.

Raul

BobbyR · « **Reply #19 on:** July 18, 2006, 06:10:35 AM »

Quote from: GroovieGhoulie on July 13, 2006, 08:45:25 PM

Quote from: cbjunkie on July 13, 2006, 08:41:13 PM
what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...

Haven't dealt with them because my past dealings are that eBay doesn't give a #$%* if you get your stuff or not, they still get their cut. Now reportedly PayPal is good to work with but my claim is still in the "waiting for a repsonse from the seller" stage and I'm in kind of a holding pattern.

I'm thinking about leaving the feedback. Screw the guy. It's less than $80 for all four items, shipped, but it's the principle of the thing.

Could he be holding them hostage for feedback? That makes no sense since part of positive feedback from the buyer's perspective is that I received them in an orderly fashion, on time and in as-advertised condition.

Having been on ebay seller since the early days and now stopped I can give you some advice. If you have paid by credit card via paypal, go and dispute the charge through the credit card company. PayPal caves into them in an instant and you will get you money back real fast. The seller tried a lame game where they hit you with good feedback early in the hope you would be polite and respond in kind. I would personally advise you give them a poor feedback when you have this sorted out.

GroovieGhoulie · « **Reply #20 on:** July 20, 2006, 08:42:09 AM »

So I've been in contact with the seller. UPS lost the package at a hub right near my house, but are working to find it. During this time, PayPal decided on the claim and refunded my money.

So they sent an e-mail that basically says that the money left their account but UPS is still working on it, so if the package is found, have paypal return the money or return the package.

I replied that if the package gets to me, I will re-pay the money via a transfer with paypal. If it's lost forever, they can take it up in a claim with UPS.

Is that unreasonable? I think it's fair.

ElCheapo · « **Reply #21 on:** July 20, 2006, 09:46:33 AM »

IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)

74cb750 · « **Reply #22 on:** July 20, 2006, 11:09:56 AM »

GrovieG
sounds like it is working out, somewhat....

Ups has delievered broken items here in the past,
but only USPS has ever lost any of my stuff, forever.
peace,
michel

flyin_ · « **Reply #23 on:** July 22, 2006, 08:04:48 PM »

Quote from: ElCheapo on July 20, 2006, 09:46:33 AM

IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)

Does anyone know how long after the end of an auction you are able to leave feedback?

ElCheapo · « **Reply #24 on:** July 22, 2006, 08:07:22 PM »

Quote from: flyin_ on July 22, 2006, 08:04:48 PM

Quote from: ElCheapo on July 20, 2006, 09:46:33 AM
IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)

Does anyone know how long after the end of an auction you are able to leave feedback?

I believe it is 60 days

jmanstuck · « **Reply #25 on:** July 22, 2006, 09:25:18 PM »

If you receive the stuff & they have a believable excuse leave them positive feedback & dont put a comment.
I had to fight with sellers a few times. One thing that really works is if you email others that have left - fb & get them to agree on
threatning internet fraud charges. You dont even have to be serious but damned if they dont correct there wrongs quick. Plus paypal
only gives you back like 80% if you win a claim.
.

nippon · « **Reply #26 on:** July 23, 2006, 12:35:36 AM »

...from the ebay page:

"Remember, eBay only commits to items being available for 90 days,
so if it is greater than 90 days you may not be able to leave feedback."

nippon

huntman58 · « **Reply #27 on:** July 23, 2006, 01:53:16 PM »

Quote from: GroovieGhoulie on July 13, 2006, 07:51:23 PM

OK, the story:

I bid on and won four auctions for various 400F parts on May 16. I paid via PayPal within minutes after winning the auctions. (For those interested it was for a set of footpegs plus shifter linkage, set of springs/shocks, a chainguard and headlight/turn signal bracket.)

I was given positive feedback from the seller as a prompt payer.

The goods never arrived. The seller never responded to my NUMEROUS e-mails and eBay messages asking for a tracking number or proof they had shipped. A month after the auctions (June 16th or so), I opened a dispute via PayPal. On July 5, I elevated it to a Claim. I have heard nothing from the seller despite repeated e-mails since then as well.

I haven't left feedback yet. Should I leave some negative on this one? It's nearly been two months and there has been NO communication with them. I am pissed even though the money isn't much (the parts were rough but "restorable").

Okay so I am a cold blooded person not only would I leave bad feed back but I would also post the persons name were ever I thought it would do any good. No matter how small the money there are to many shysters on eBay as it is and they seam to do nothing about it. Also ask your self this if you are the seller and the buyer well not pay nor respond to you would you leave feed back on them? If so why as a buy would you not to a seller who will not correspond with you .I know things happen in fact that is what happened to me. With the communication and all I was never upset or worried I would not get the item I bought, in the end I did and was okay with it. Will use that same person again. If you have a good reason. You can not fallow threw tell your customers. Treat them like there nothing and expect negative from them in return. I for one read feed back and if new negs are posted or any thing about not getting an item paid for, I will not bid on there things at all .I will bid and pay a higher cost for some one with great feed back as my time is also worth some thing so there my 2 cents worth.

nippon · « **Reply #28 on:** July 23, 2006, 11:51:38 PM »

To avoid a negative revenge feedback yourself,....do it the nasty way.
Place a reminder in your email program or calendar 1 h before the 90 days left to leave a feedback,
then leave your feedback for your horrible seller or buyer.
I know, it's a really nasty way which you should go only when you are very disappointed
or pissed-off about your business partner and you have done all to finish the deal.

nippon

Gordon · « **Reply #29 on:** July 24, 2006, 07:18:04 AM »

Quote from: nippon on July 23, 2006, 11:51:38 PM

To avoid a negative revenge feedback yourself,....do it the nasty way.
Place a reminder in your email program or calendar 1 h before the 90 days left to leave a feedback,
then leave your feedback for your horrible seller or buyer.
I know, it's a really nasty way which you should go only when you are very disappointed
or pissed-off about your business partner and you have done all to finish the deal.

nippon

Be careful with that. If you or the seller has the auction number saved somewhere, and most sellers probably do, it's possible to leave feedback way past the 90 day "deadline".

Pinhead · « **Reply #30 on:** July 24, 2006, 07:43:30 AM »

I don't see how leaving negative feedback will make UPS ship more accurately... As I see it, it's not the seller's fault that UPS lost your package and therefore shouldn't receive negative feedback. I'd leave positive feedback, but leave a commend saying something about it took me a month to receive my package due to UPS, but the seller worked with UPS to get me a refund/my package, which ever you get.

Rushoid · « **Reply #31 on:** July 24, 2006, 07:50:44 AM »

The missing package was UPS's fault, but if the seller had answered her e-mails, the problem would have been found a whole lot sooner.

Gordon · « **Reply #32 on:** July 24, 2006, 07:52:51 AM »

He's not upset about the UPS problem, he's upset (and rightfully) that it took a month of emails and the filing of a Paypal dispute to get the seller to finally respond to him about not receiving the item.

If it were me, I would either give a nuetral or soft positive.

cbjunkie · « **Reply #33 on:** July 24, 2006, 08:17:18 AM »

mmm...soft positive...

News:

Author Topic: eBay question. Is negative feedback warranted for this situation? UPDATE! (Read 3492 times)

supersport_CB400F

upperlake04

ElCheapo

ElCheapo

jmanstuck

huntman58