Lucky, You're probably right, but I'm still stubborn/annoyed so I won't be sending flowers anytime soon
I am keeping it in perspective though. I few hundred dollars isn't more than a *potential* incident, but like I said, I phone call would have been nice. (Even after the fact, I never received a notice of the incident and just stumbled upon it by chance. I could have been months before I found out if I had been more busy).