believe it or not im pretty civil,ive worked with the public for years,,ive spent time as a 24 hour car battery "technition"and installed sattelite and cable in peoples homes for near five years in the past,i still work with the public in the rubbish removal industry now for over ten years,,people can become so fickle all of a sudden ive found,,i dont go so out of my way and go the extra mile these days if i dont really want to,,because people can be so fickle,sometimes its just not worth your while,,doing the extra should make you feel all warm and fuzzy,,not get you into an argument over #$%* all!