Topic: who is right?

[DH]

This WAS in the "shop stories" thread, in the tech section, but I thought better of it and reposted it here.
Headphones or speakers. Guy has surveilence cam on his car during repairs....http://www.stltoday.com/business/local/car-dealer-sues-fenton-man-over-repair-youtube-video/article_fc09baca-c58b-5200-be93-7281be5d13b8.html


dwayne cooney video

[FuZZie]

interesting....   

[Blasbo]

I didn't watch the video, but I thought you weren't supposed to tape anyone without consent? Also isn't there a book of how long a job is supposed to take that mechanics use to charge hours?

[Bob Wessner]

Free speech is protected, so if he had "commented" about the bill and treatment by the dealer that would be one thing. However, the video amounts to photographing while on private property. That could be an issue.

[754]

He did ask the dealer about the hours, they did not tell him what they did the previous day, that they were billing him for.
 One would assume the dealer can troubleshoot efficiently,  without a lot of customer paid assscratching time..

[Duke McDukiedook]

Who in their right mind would take their car to the dealer for anything other than a cheapy oil change or warranty work?

[Duanob]

I'm impressed the Chevy mechanics were able to deduce and figure out the problem. Most emchanics these days only do what a computer tells them to. I've been told by a Ford dealership mechanic the "just go buy a new truck" when all I needed was a headgasket. I did! I bought a Chevy 

[DH]

This is a big deal here in stl.. I can see problems on both sides. I think they could've worked things out rather than letting it go to an actual lawsuit. Small claims at worst..
One thing that IMHO is kinda crappy is somebody watching. And in the newspaper article they say the guy has edited the recording, and won't show it to anyone.
The dealer guys are on flat rate I'm sure, and again, IMHO, if circumstances were the same, but at another shop, the charges would have been calculated similarly.
I'm not taking sides, but......I just think it'll be interesting to see, if ever, how things are settled.

[FuZZie]

Well I think the dealer needs to rethink things, because "defamation" when out the door when buddy proved it on tape and the judge lifting the weby ban?
That means even if he didn't release the whole thing publicly I'd bet that judge saw it all, hence the 8 days that the ban lasted.

Take a side DH it's all good! 


 

[DH]

Well I think the dealer needs to rethink things, because "defamation" when out the door when buddy proved it on tape and the judge lifting the weby ban?
That means even if he didn't release the whole thing publicly I'd bet that judge saw it all, hence the 8 days that the ban lasted.

Take a side DH it's all good! 


 

Well I think the dealer needs to rethink things, because "defamation" when out the door when buddy proved it on tape and the judge lifting the weby ban?
That means even if he didn't release the whole thing publicly I'd bet that judge saw it all, hence the 8 days that the ban lasted.

Take a side DH it's all good! 


 

Well I think the dealer needs to rethink things, because "defamation" when out the door when buddy proved it on tape and the judge lifting the weby ban?
That means even if he didn't release the whole thing publicly I'd bet that judge saw it all, hence the 8 days that the ban lasted.

Take a side DH it's all good! 


 

These are just random thoughts:
I have suspicions for both sides. I don't know ALL the facts, I wasn't there. I've seen scenarios similar to this in years of field experience. Unfortunately, I'd bet the repair charges would've been close to the same had it happened anywhere else. Some would make allowances according to the circumstances, some wouldn't..We only see /hear what is on that video. And that's the way the surveilience camera professional
(the customer's profession) wants it to be. And it has been edited. That's where I have a problem. Did the dealer screw him? Probably. Should an edited video be used against somebody? Emphasis on the word EDITED. It's an unfortunate "black eye" that this whole spectical is giving to the honest guys in the industry. I think, but don't know, that its at least possible that miscommunication might have played a partial role. Which could've been revealed if the guy and the dealer  would've try to settle the whole thing.
Now, it's just another mud slinging war that could've been avoided. And the outcome is gonna come back to the good guys in the industry and bite em in the ass in the form of a stereotypical reputation. IMHO

[FuZZie]

Yep I agree with all of that! I had the same thoughts!

The fuse bit irked me the most. I wouldn't doubt the guy is the type who takes his car back to the dealer every time and did his own little sting. 

[Don R]

Having worked for someone that overcharged his customers I can relate. I left the service department and eventually left the company entirely. His office manager married a judge. I asked the judge if it was really against the law to mark up a bill like I saw in a movie about lawyers. The office manager soon quit too.

[DH]

I guess the thing that bothers me is how the guy got his information. I see the injustice. But the guy got lucky too, doing something that's a bit shady. When I first saw this, my knee jerk reaction was to cuss the accuser, but after reviewing it, the guy does have a point. But it makes me wonder if he is the same guy who sells red light cameras to local municipalities......But that's a whole other can of worms
This thread has been interesting. It kind of reflects who we all are

[Duke McDukiedook]

I don't get what the hubbub is here. You should just assume in this day and age that you are being monitored and act accordingly.
The dealer apparently got caught with his hand in the dirty cookie jar and then cried foul, I don't see the problem with that.
Now if the customer outright told slanderous lies that is a different story.

But like you said who is surprised that when you take your car in to the dealer you don't get screwed figuratively and literally?
The dealer is the absolute last place you should take your car to get repairs, doesn't everyone know that??
 

[dusterdude]

First,i didnt watch the video nor am i,but understand.dealers and most repair shops charge an hourly labor rate and charge you based on book labor time,if it takes the mechanic less time,he makes money,if it takes him more time he loses money.its the nature of the business


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[FuZZie]

First,i didnt watch the video nor am i,but understand.dealers and most repair shops charge an hourly labor rate and charge you based on book labor time,if it takes the mechanic less time,he makes money,if it takes him more time he loses money.its the nature of the business


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Yea we understand that, problem is what is in the book for changing a fuse?
All respect Duster but you'll need to see it to comment, I'm pretty sure the guy was running a little sting and it's like a catch22 just beyond the "employees only" sign. 
 

[dave500]

them dash cams are handy to sort out customers,i had to remove a full bin from a job site they had three of our large bins on,one well full and two 3/4,i took the full one,then the guy rings my boss saying I took a 1/2 empty one,i told the boss vision of the bins will be on my dash cam as I pulled into the site,all the bins have an ID #painted on them,the guy shut up then!every one should consider their every action at work is on camera these days.

[Mo]

Well the customer seems pretty right to me. He didn't lie, he just posted a video.

Also dealerships do indeed suck. Took the mustang in for an oil change a few weeks back (they only charge 30, which is basically my cost for an oil/filter anyway). Also wanted me to replace the windshield wipers (I replaced them in Dec.), the air filter for $60 (it was dirty, but bought and replaced myself in 5 min, for $15) and told me to change my tires (they're getting there, but they've also been telling me this since 2011, on the same set of tires!).