Topic: MotoGPWerks Alloy Swingarm Fitment

[GV1390]

I believe the guy that actually measured that particular swingarm, not the one stating "it should fit."

Right.

I, the average consumer didn't want to waste any of Chris's time nor wanted to send false information hence why I had someone who knows these inside and out handle it after I made my own assumptions which turned out to be correct.

What does one do moving forward now? I reached out to the seller multiple times now. Obviously now that it's been altered to function properly I wouldn't want to send it back for a refund. Do I chalk up the $285 as a loss? Do I start a PayPal dispute for $285?

[GV1390]

Chris stated as so did his ad, that this was a bolt-in item which it was was not. Every single time he had to be reached, he was always inconvenienced and made it VERY clear with his snarky comments.

What else was supposed to be done? Send an item back in hope to get it the following year? To say I was inconvenienced is an understatement. There is no reasoning with someone who is never wrong, history repeats itself and that is why he will continue to lose existing and potential customers.

I look forward to changing not only my exhaust by him but also my swingarm in the future. It is truly sad when people reach out to you in regards to a certain company, that isn't the type of person/company that should be in our community or any community at that.

[Jerry Rxman Griffin aka MuthaF'er]

You apparently chose not to accept his offer to return it for a refund and instead have someone else alter it. I think that voids your claim for a dispute. Whether or not the arm you received was as advertised, well thats water under the bridge in my opinion.

I understand you wanted the arm, waited for it, and wanted everything to work out. But when you alter a custom product you accept full liability for any costs or damage incurred unless you get an agreement in advance from the seller.

I feel bad for you that you had to go through some mods to get it to fit, but in the end, the $300 added to your bike build will long be forgotten, and you'll now know whether or not you care to deal with certain people in the future. Caveat emptor, Baby. Just my perspective, and of course yours differs since you've been inconvenienced. But I think his replies sort of lay out your options that you didn't choose.

+1

Well stated Cal. It should have been returned but was accepted as is and altered at which point it became end of story. 

[GV1390]

You apparently chose not to accept his offer to return it for a refund and instead have someone else alter it. I think that voids your claim for a dispute. Whether or not the arm you received was as advertised, well thats water under the bridge in my opinion.

I understand you wanted the arm, waited for it, and wanted everything to work out. But when you alter a custom product you accept full liability for any costs or damage incurred unless you get an agreement in advance from the seller.

I feel bad for you that you had to go through some mods to get it to fit, but in the end, the $300 added to your bike build will long be forgotten, and you'll now know whether or not you care to deal with certain people in the future. Caveat emptor, Baby. Just my perspective, and of course yours differs since you've been inconvenienced. But I think his replies sort of lay out your options that you didn't choose.

+1

Well stated Cal. It should have been returned but was accepted as is and altered at which point it became end of story.

Have you ever done business with Chris @ MotoGPWerks? Have you ever called or emailed any questions or concerns?

[70CB750]

I would forget the money spent or consider it safe factor - Mark Paris is likely the best guy ever to fit a swingarm for Honda motorcycle.

And I would never do business with Chris again and made sure that people know this whole story.

[FunJimmy]

This customer service experience is (was) exactly what I suffered when purchasing his Yosh replica exhaust.
My story got considerably more aggressive (bordering on criminal) before I finally shipped the exhaust back and wrote off an expensive repair (fitment) bill.

I think we've become so convicted that we have to have MotoGPWerks products because they are pretty frickin cool and there are few choices, that we accept the burden of correcting deficiencies rather than not having the parts. I'm sure there are probably very few product issues but when they arise they MUST be handled in a swift and professional manner. Paying customers that put faith in a companies products deserve no less.

Thankfully Kemp and Hindle have provided an excellent exhaust alternative.

[Retro Rocket]

Chris stated as so did his ad, that this was a bolt-in item which it was was not. Every single time he had to be reached, he was always inconvenienced and made it VERY clear with his snarky comments.

What else was supposed to be done?  To say I was inconvenienced is an understatement. There is no reasoning with someone who is never wrong, history repeats itself and that is why he will continue to lose existing and potential customers.

I look forward to changing not only my exhaust by him but also my swingarm in the future. It is truly sad when people reach out to you in regards to a certain company, that isn't the type of person/company that should be in our community or any community at that.

This would be funny if it wasn't so stupid, If you buy a defective part SEND IT BACK, what is it about that simple fact you don't get...!!!  You would have got a FULL REFUND,  You made this a problem by not doing this in the first place because you really wanted it, silly noob mistake right there, You modified it so you OWN IT, so please explain why Chris should even listen to you at all..?   Now you are just stirring sh1t...Says more about you than him..."shouldn't be in the community" , Why, ? because YOU mishandled the whole sorry saga ?, tell that to his thousands of happy customers, what a joke, Even without walk ins he's had over 1000 ebay sales at 100% feedback...
Now you , out of your own poor handling of the situation, are going to sell 2 items that are perfectly good, and lose more money out of spite, really !

Send an item back in hope to get it the following year?

Now you are making sh1t up, you don't know this, nor could you know this.....  This is YOUR FAULT because of the way you handled it, own it and go away...

Just one more thing, If you had asked advice about this on the forum you would have had an overwhelming "SEND IT BACK", does that make it any clearer...?   

[GV1390]

This customer service experience is (was) exactly what I suffered when purchasing his Yosh replica exhaust.
My story got considerably more aggressive (bordering on criminal) before I finally shipped the exhaust back and wrote off an expensive repair (fitment) bill.

I think we've become so convicted that we have to have MotoGPWerks products because they are pretty frickin cool and there are few choices, that we accept the burden of correcting deficiencies rather than not having the parts. I'm sure there are probably very few product issues but when they arise they MUST be handled in a swift and professional manner. Paying customers that put faith in a companies products deserve no less.

Thankfully Kemp and Hindle have provided an excellent exhaust alternative.

At least someone gets it, it's appreciated.

Cal, I understand where you're coming from, I know you've done business with Chris and can at least understand my perspective unlike a certain other who simply sounds just like Chris, no wonder they are buds.

I only mentioned something on here because there was a thread on it. I have a couple others who came to me complaining as well but that's besides the point. Either way I will continue to move forward with my build in a successful manner. What's done is done and I wish any moron who does business with MotoGPWerks the best of luck, and I truly mean that.

[70CB750]

No matter how you cut it, Chris comes out as A1 #$%*. Just read his email.

And Mark did not modify the arm, he just made custom bushings for it and made it work. Kudos to Mark.  My points is, it could still be proven that piece was #$%*ed up from production and Chris refused to own it just like the "good" guy he is.

And Chris verifying fit on another piece - apparently correct piece - does not prove anything at all, he is like SW helpline telling customer - it works for me on my end.

Compare this to Pamcopete or Ken from CycleX.

[Retro Rocket]

This customer service experience is (was) exactly what I suffered when purchasing his Yosh replica exhaust.
My story got considerably more aggressive (bordering on criminal) before I finally shipped the exhaust back and wrote off an expensive repair (fitment) bill.

I think we've become so convicted that we have to have MotoGPWerks products because they are pretty frickin cool and there are few choices, that we accept the burden of correcting deficiencies rather than not having the parts. I'm sure there are probably very few product issues but when they arise they MUST be handled in a swift and professional manner. Paying customers that put faith in a companies products deserve no less.

Thankfully Kemp and Hindle have provided an excellent exhaust alternative.

At least someone gets it, it's appreciated.

Cal, I understand where you're coming from, I know you've done business with Chris and can at least understand my perspective unlike a certain other who simply sounds just like Chris, no wonder they are buds.

I only mentioned something on here because there was a thread on it. I have a couple others who came to me complaining as well but that's besides the point. Either way I will continue to move forward with my build in a successful manner. What's done is done and I wish any moron who does business with MotoGPWerks the best of luck, and I truly mean that.

Another unbelievable post mate, Cal is trying to tell you EXACTLY the same thing...!! what happened to you is solely your fault. 2 There are hundreds of guys on this forum you've just called "morons" ,   well done,     you seem beyond reason and clearly did the wrong thing, It should have been returned as soon as you realized it was faulty.  3 go look up your consumer laws, you are 100% in the wrong and it seems, not smart enough to realize, . 4 Now you are posting private business emails on a public forum, and you think thats going to help ?  I'm wondering if you have any idea of libel or defamation laws, you are publicly ridiculing someone for your own mistake and telling people NOT to buy his parts and calling his customers morons,  This has become an absolute joke and I've screen shot and kept the whole thread.... 

[FunJimmy]

This has become an absolute joke and I've screen shot and kept the whole thread....

LOL. Now that's gonna make a big difference. Touché RR. 

[Killer Canary]

You two both provide valuable insights.
Why don't you agree to disagree already?

[Motogpwerks]

I'm Chris from Motogpwerks ,i left my family dinner to go to work to answer this crap .

So here it goes ...
Gennaro Villella  ,got a exhaust off me and later date a swingarm .The exhaust was a issue because he really didn't have the skill to fit it so over 8-10 phone calls on how to do and and carb settings ...it was done
The swingarm was sold at cost month later ,He asked me about will it fit a 1978 .I answered i have only tried 75-76 but after investigation they run all the same pivot measurements and lenght so i advised he would need to use a 750-550 early sleeve .The one that runs on the bronze bushings .
Even sent him a diagram from parts microfiche ,if i remember its number 14 on the diagram cb500-550 1975.
On top off that I advised him that a set off CR's would work great instead off some 30+ year carbs so again i offered my account at sudco and my discount for him to buy them $560 was my cost from sudco due to the weak Yen.
I got a email this morning pretty well saying that Honda bushings don't fit and new ones had to be made ,well these swingarms run a larger alloy tube that it rememed straight and bushings pressed in that i have made too fit the most common sleeve that the 1969-76 cb750-550 run ....what would Honda ones fit
I spend this morning checking a cb550-750 with both styles off swingarms without any issue (since i know how they fit ) ,i have had 15-20 phone calls and 12 emails from Gennaro Villella  if he needed more help i would have as everyone knows who calls me .
I don't make these out off the blue i spend quite alot off time getting just Honda ones sorted so my name doesn't pop up on this forum like the rest off the vendors that poeple buy from .
If i have not fitted it myself i never give a 100% guarantee everyone knows that .

Also that isn't the complete email i sent back ...is it

I always offer a complete refund ,Im not into fixing other peoples screw ups .I have tried my best building stuff for Cb's but Im done i really was only doing it to piss off one person ...who thinks he can build everything
Too the people who wanted 550-750 exhausts,Im over it they were sold at my cost to piss off one guy and keep them as close to his  set off steal ones ....If this pisses people off because your on my list I will hand over Gennaro Villella  phone number and you can chat too him .
Also while Im here ,the Alloy sleeve that someone put me on the bad sellers list ,
I was waiting on the extrusion guy to make some 100ft worth it took some time since you usually have to order 400lbs at a time (600ft) so i got that with my last order off extrusion for my swingarm ... but i did tell that guy where to buy one from and where so he could get one .
His reason for the sleeve is that he didn't want to cut off the bracket incase he needed it one day   but since i offered to do it for FREE including shipping i sent it out cheapest way possible so I tried and it was sent out (with a reciept)  ...also looking at that  pipe it wasn't even close from being fitted correctly ...not even close !!!
So too fun jimmy who is funny that he use to send me a email every three months giving me a hard time to rev me up , but it wore off and even funny he's a facebook friend
So to sum up the only post Im going to make (before heading back to fridays for my beer)
I did my best ,I tried so hard to steer Gennaro Villella  in the right direction everytime.I offered a refund but the swingarm has been played with and rebored so still I offered a refund  but I have a business also so some times at the track (once a week) or when I'm half way through something and its 100+degee's I'm sometimes short to people on the phone  ...Im only one guy here but 9/10 times Im at work 7 days so any one could call me .
If I could fly over and stick it on I would have but this product works if you stick to what i say ...
Not much more to say good luck on the exhaust front ,I would try and buy them through webike.co.jp  as they give the best deal
also I have built a CB750k swingarm only 'K" i don't advertise that as i know that the rear axle and spacers are different So i have never told anyone that they fitted or was told by someone they were buying one to fit a 'F' otherwise i wouldn't sell one to them.

To the blokes 4-5 off them that always gave me the benefit off the doult over this stuff  ,I never forget that so anything i can do you at anytime ...will never be a problem just call me
Cheers Chris

[FunJimmy]

That pretty much gives you all prospectives now.
Thanks for chiming in Chris.

[GV1390]

To make one thing clear, I never ever called you about fitting my exhaust. How could I when it remained in the box and not actually on the bike until recently? I only held it up to the bike for a quick picture. It didn't actually get bolted on until two weeks ago, no reason to make more false bs up Chris.
 
I copied word from word the emails you sent me this morning, I have no problem posting screen shots of it if you prefer.

The original email was to warn you(again) that in fact there were issues with the swing arm. You proceeded to call names and get heated. 

Nut-huggers running to you for you to make an account to attempt to defend yourself. I sent you spec from spec that was received from Mark, the numbers don't lie.

If you can't keep up with supply and demand then you should hire worthy employees to back your product and business up. Weak technical and customer service skills are disappointing and poor business ethics considering it's free to do, it's the future of your business. You also forgot to mention your snarky and rude comments, that customers who spend $50k a year come first over my swingarm issue.

I wish you the best. It's unfortunate it's even gotten to this awful point.

[Retro Rocket]

To make one thing clear, I never ever called you about fitting my exhaust. How could I when it remained in the box and not actually on the bike until recently? I only held it up to the bike for a quick picture. It didn't actually get bolted on until two weeks ago, no reason to make more false bs up Chris.
 
I copied word from word the emails you sent me this morning, I have no problem posting screen shots of it if you prefer.

The original email was to warn you(again) that in fact there were issues with the swing arm. You proceeded to call names and get heated. 

Nut-huggers running to you for you to make an account to attempt to defend yourself. I sent you spec from spec that was received from Mark, the numbers don't lie.

If you can't keep up with supply and demand then you should hire worthy employees to back your product and business up. Weak technical and customer service skills are disappointing and poor business ethics considering it's free to do, it's the future of your business. You also forgot to mention your snarky and rude comments, that customers who spend $50k a year come first over my swingarm issue.

I wish you the best. It's unfortunate it's even gotten to this awful point.

I think its high time you shut your mouth, It got to "to this awful point" because of YOU,  you've just about called everyone here some kind of name ,  and your still wrong, Chris checks in all the time, how do I know..?  I TALK TO HIM REGULARLY, you are a complete fool, you only have to google "motogpwerks" and everything comes up, its really that easy.. ....Other members here have PM'd me and informed me you know sweet FA about working on bikes, you own this mess, you handled it poorly, half of what you say doesn't even make sense..?, now get over it, you could have screwed up that arm trying to fit parts that didn't fit for all we know, I don't believe a word you say , you've completely lost all credibility with your lack of knowledge, stupid names,  poor assumptions and thinking Chris should refund you after screwing with his parts, something he was clearly happy to refund on BEFORE YOU SCREWED WITH IT. You were "warning him" again..?,  WTF does that even mean...!! You also fail to take into account the hundreds and hundreds of others he's helped and who are clearly happy. You live in Lala land. And for anyone else who thinks its great to chime in and speak sh1t, I will always defend someone who's done right by me or gone out of their way to help, always, there are quite a few members here, a couple of European business and a couple of USA businesses and an English gentleman that made my trick billet parts ,  that I have the utmost respect for, these people have gone well out of their way to help me out with the probably 100s of transactions and over 20 grands worth of parts i've bought through this forum, I will defend every one of them, get over it ....

Thats it for me, you'll be back carrying on like a poor little boy so I refuse to be any more part of this charade....have fun....

[GV1390]

Good god. Now I know why others don't want to chime in....

Thanks for really attributing to the SOHC community sir. We leave the name calling, threats and bashing to you and Christopher Redpath, you both are excellent at it.

[GV1390]

No matter how you cut it, Chris comes out as A1 #$%*. Just read his email.

And Mark did not modify the arm, he just made custom bushings for it and made it work. Kudos to Mark.  My points is, it could still be proven that piece was #$%*ed up from production and Chris refused to own it just like the "good" guy he is.

And Chris verifying fit on another piece - apparently correct piece - does not prove anything at all, he is like SW helpline telling customer - it works for me on my end.

Compare this to Pamcopete or Ken from CycleX.

Ty sir, glad someone gets it.

[FunJimmy]

Don't worry GV1390. Every time RR or Chris chime in with their reasoning or blatant lies their credibility suffers and your story gains traction. You'd think they'd have enough smarts to take a breath before shovelling another load on themselves.

[Retro Rocket]

  My points is, it could still be proven that piece was #$%*ed up from production and Chris refused to own it just like the "good" guy he is.

It doesn't have to be proven Prokop, thats not the problem here,  Chris would have readily given this guy a refund if he sent it back, instead of sending the arm back, nut hugger {his words}   chose, and stated it clearly that, he really wanted the arm so he sent it to Mark to be "fixed", once he did that he was on his own.... I simply can't see how anyone could see it any other way, and thats what everyone here, except the GV1390 cheer squad, is saying... Go buy anything new, regardless of whether it has problems or not, alter it and try and get a refund...?  It'll never happen , that is a warranty void right there, I definitely don't think thats a controversial statement...We have extremely strict consumer protection down laws here than you guys in the USA and that claim wouldn't have made the grade here either...

Don't worry GV1390. Every time RR or Chris chime in with their reasoning or blatant lies their credibility suffers and your story gains traction. You'd think they'd have enough smarts to take a breath before shovelling another load on themselves.

Jim, you are stretching your luck mate, where have I lied,?

[FunJimmy]

Jim, you are stretching your luck mate, where have I lied,?

The lie was pertaining to Chris's comments.
Am I to see that as a threat RR?

[Retro Rocket]

Jim, you are stretching your luck mate, where have I lied,?

The lie was pertaining to Chris's comments.
Am I to see that as a threat RR?

their reasoning or blatant lies

Clearly it wasn't.......   Threat ? what threat...  you are a funny guy jim, real funny....

[GV1390]

Realize that the few times I spoke with Chris on the phone that he repeatedly stated it'll fit, it should fit, he didn't have issues, etc etc making several comments making me feel like I didn't know what I was talking about that I was off my rocker. A refund, or to send it back for repair was never mentioned or an option. Yes, I then sent it to someone who specializes in them so there was no excuse that, I didn't know what was going on as I'm only a home garage "average" builder or any of the above that you have mentioned RR.

Not sure why this is continuing on. You have your opinion and I have mine. The story is there for those who want to interpret it into their own way to move forward.

[mick7504]

As an observer, I really think that putting this bull sh1t to bed would be beneficial to everybody.
This forum has a lot of credibility that a lot of us will stand up with and shoulder any adversity.
Let Chris do what he does and show the man some respect.
Nothing in this world is perfect and working together and rolling with the punches is the only way to go.
That's all.

[Bailgang]

As an observer, I really think that putting this bull sh1t to bed would be beneficial to everybody.
This forum has a lot of credibility that a lot of us will stand up with and shoulder any adversity.
Let Chris do what he does and show the man some respect.
Nothing in this world is perfect and working together and rolling with the punches is the only way to go.
That's all.

+1 to what you and Cal stated.