Topic: MotoGPWerks Alloy Swingarm Fitment

[Retro Rocket]

This customer service experience is (was) exactly what I suffered when purchasing his Yosh replica exhaust.
My story got considerably more aggressive (bordering on criminal) before I finally shipped the exhaust back and wrote off an expensive repair (fitment) bill.

I think we've become so convicted that we have to have MotoGPWerks products because they are pretty frickin cool and there are few choices, that we accept the burden of correcting deficiencies rather than not having the parts. I'm sure there are probably very few product issues but when they arise they MUST be handled in a swift and professional manner. Paying customers that put faith in a companies products deserve no less.

Thankfully Kemp and Hindle have provided an excellent exhaust alternative.

At least someone gets it, it's appreciated.

Cal, I understand where you're coming from, I know you've done business with Chris and can at least understand my perspective unlike a certain other who simply sounds just like Chris, no wonder they are buds.

I only mentioned something on here because there was a thread on it. I have a couple others who came to me complaining as well but that's besides the point. Either way I will continue to move forward with my build in a successful manner. What's done is done and I wish any moron who does business with MotoGPWerks the best of luck, and I truly mean that.

Another unbelievable post mate, Cal is trying to tell you EXACTLY the same thing...!! what happened to you is solely your fault. 2 There are hundreds of guys on this forum you've just called "morons" ,   well done,     you seem beyond reason and clearly did the wrong thing, It should have been returned as soon as you realized it was faulty.  3 go look up your consumer laws, you are 100% in the wrong and it seems, not smart enough to realize, . 4 Now you are posting private business emails on a public forum, and you think thats going to help ?  I'm wondering if you have any idea of libel or defamation laws, you are publicly ridiculing someone for your own mistake and telling people NOT to buy his parts and calling his customers morons,  This has become an absolute joke and I've screen shot and kept the whole thread.... 

[FunJimmy]

This has become an absolute joke and I've screen shot and kept the whole thread....

LOL. Now that's gonna make a big difference. Touché RR. 

[Killer Canary]

You two both provide valuable insights.
Why don't you agree to disagree already?

[Motogpwerks]

I'm Chris from Motogpwerks ,i left my family dinner to go to work to answer this crap .

So here it goes ...
Gennaro Villella  ,got a exhaust off me and later date a swingarm .The exhaust was a issue because he really didn't have the skill to fit it so over 8-10 phone calls on how to do and and carb settings ...it was done
The swingarm was sold at cost month later ,He asked me about will it fit a 1978 .I answered i have only tried 75-76 but after investigation they run all the same pivot measurements and lenght so i advised he would need to use a 750-550 early sleeve .The one that runs on the bronze bushings .
Even sent him a diagram from parts microfiche ,if i remember its number 14 on the diagram cb500-550 1975.
On top off that I advised him that a set off CR's would work great instead off some 30+ year carbs so again i offered my account at sudco and my discount for him to buy them $560 was my cost from sudco due to the weak Yen.
I got a email this morning pretty well saying that Honda bushings don't fit and new ones had to be made ,well these swingarms run a larger alloy tube that it rememed straight and bushings pressed in that i have made too fit the most common sleeve that the 1969-76 cb750-550 run ....what would Honda ones fit
I spend this morning checking a cb550-750 with both styles off swingarms without any issue (since i know how they fit ) ,i have had 15-20 phone calls and 12 emails from Gennaro Villella  if he needed more help i would have as everyone knows who calls me .
I don't make these out off the blue i spend quite alot off time getting just Honda ones sorted so my name doesn't pop up on this forum like the rest off the vendors that poeple buy from .
If i have not fitted it myself i never give a 100% guarantee everyone knows that .

Also that isn't the complete email i sent back ...is it

I always offer a complete refund ,Im not into fixing other peoples screw ups .I have tried my best building stuff for Cb's but Im done i really was only doing it to piss off one person ...who thinks he can build everything
Too the people who wanted 550-750 exhausts,Im over it they were sold at my cost to piss off one guy and keep them as close to his  set off steal ones ....If this pisses people off because your on my list I will hand over Gennaro Villella  phone number and you can chat too him .
Also while Im here ,the Alloy sleeve that someone put me on the bad sellers list ,
I was waiting on the extrusion guy to make some 100ft worth it took some time since you usually have to order 400lbs at a time (600ft) so i got that with my last order off extrusion for my swingarm ... but i did tell that guy where to buy one from and where so he could get one .
His reason for the sleeve is that he didn't want to cut off the bracket incase he needed it one day   but since i offered to do it for FREE including shipping i sent it out cheapest way possible so I tried and it was sent out (with a reciept)  ...also looking at that  pipe it wasn't even close from being fitted correctly ...not even close !!!
So too fun jimmy who is funny that he use to send me a email every three months giving me a hard time to rev me up , but it wore off and even funny he's a facebook friend
So to sum up the only post Im going to make (before heading back to fridays for my beer)
I did my best ,I tried so hard to steer Gennaro Villella  in the right direction everytime.I offered a refund but the swingarm has been played with and rebored so still I offered a refund  but I have a business also so some times at the track (once a week) or when I'm half way through something and its 100+degee's I'm sometimes short to people on the phone  ...Im only one guy here but 9/10 times Im at work 7 days so any one could call me .
If I could fly over and stick it on I would have but this product works if you stick to what i say ...
Not much more to say good luck on the exhaust front ,I would try and buy them through webike.co.jp  as they give the best deal
also I have built a CB750k swingarm only 'K" i don't advertise that as i know that the rear axle and spacers are different So i have never told anyone that they fitted or was told by someone they were buying one to fit a 'F' otherwise i wouldn't sell one to them.

To the blokes 4-5 off them that always gave me the benefit off the doult over this stuff  ,I never forget that so anything i can do you at anytime ...will never be a problem just call me
Cheers Chris

[FunJimmy]

That pretty much gives you all prospectives now.
Thanks for chiming in Chris.

[GV1390]

To make one thing clear, I never ever called you about fitting my exhaust. How could I when it remained in the box and not actually on the bike until recently? I only held it up to the bike for a quick picture. It didn't actually get bolted on until two weeks ago, no reason to make more false bs up Chris.
 
I copied word from word the emails you sent me this morning, I have no problem posting screen shots of it if you prefer.

The original email was to warn you(again) that in fact there were issues with the swing arm. You proceeded to call names and get heated. 

Nut-huggers running to you for you to make an account to attempt to defend yourself. I sent you spec from spec that was received from Mark, the numbers don't lie.

If you can't keep up with supply and demand then you should hire worthy employees to back your product and business up. Weak technical and customer service skills are disappointing and poor business ethics considering it's free to do, it's the future of your business. You also forgot to mention your snarky and rude comments, that customers who spend $50k a year come first over my swingarm issue.

I wish you the best. It's unfortunate it's even gotten to this awful point.

[Retro Rocket]

To make one thing clear, I never ever called you about fitting my exhaust. How could I when it remained in the box and not actually on the bike until recently? I only held it up to the bike for a quick picture. It didn't actually get bolted on until two weeks ago, no reason to make more false bs up Chris.
 
I copied word from word the emails you sent me this morning, I have no problem posting screen shots of it if you prefer.

The original email was to warn you(again) that in fact there were issues with the swing arm. You proceeded to call names and get heated. 

Nut-huggers running to you for you to make an account to attempt to defend yourself. I sent you spec from spec that was received from Mark, the numbers don't lie.

If you can't keep up with supply and demand then you should hire worthy employees to back your product and business up. Weak technical and customer service skills are disappointing and poor business ethics considering it's free to do, it's the future of your business. You also forgot to mention your snarky and rude comments, that customers who spend $50k a year come first over my swingarm issue.

I wish you the best. It's unfortunate it's even gotten to this awful point.

I think its high time you shut your mouth, It got to "to this awful point" because of YOU,  you've just about called everyone here some kind of name ,  and your still wrong, Chris checks in all the time, how do I know..?  I TALK TO HIM REGULARLY, you are a complete fool, you only have to google "motogpwerks" and everything comes up, its really that easy.. ....Other members here have PM'd me and informed me you know sweet FA about working on bikes, you own this mess, you handled it poorly, half of what you say doesn't even make sense..?, now get over it, you could have screwed up that arm trying to fit parts that didn't fit for all we know, I don't believe a word you say , you've completely lost all credibility with your lack of knowledge, stupid names,  poor assumptions and thinking Chris should refund you after screwing with his parts, something he was clearly happy to refund on BEFORE YOU SCREWED WITH IT. You were "warning him" again..?,  WTF does that even mean...!! You also fail to take into account the hundreds and hundreds of others he's helped and who are clearly happy. You live in Lala land. And for anyone else who thinks its great to chime in and speak sh1t, I will always defend someone who's done right by me or gone out of their way to help, always, there are quite a few members here, a couple of European business and a couple of USA businesses and an English gentleman that made my trick billet parts ,  that I have the utmost respect for, these people have gone well out of their way to help me out with the probably 100s of transactions and over 20 grands worth of parts i've bought through this forum, I will defend every one of them, get over it ....

Thats it for me, you'll be back carrying on like a poor little boy so I refuse to be any more part of this charade....have fun....

[GV1390]

Good god. Now I know why others don't want to chime in....

Thanks for really attributing to the SOHC community sir. We leave the name calling, threats and bashing to you and Christopher Redpath, you both are excellent at it.

[GV1390]

No matter how you cut it, Chris comes out as A1 #$%*. Just read his email.

And Mark did not modify the arm, he just made custom bushings for it and made it work. Kudos to Mark.  My points is, it could still be proven that piece was #$%*ed up from production and Chris refused to own it just like the "good" guy he is.

And Chris verifying fit on another piece - apparently correct piece - does not prove anything at all, he is like SW helpline telling customer - it works for me on my end.

Compare this to Pamcopete or Ken from CycleX.

Ty sir, glad someone gets it.

[FunJimmy]

Don't worry GV1390. Every time RR or Chris chime in with their reasoning or blatant lies their credibility suffers and your story gains traction. You'd think they'd have enough smarts to take a breath before shovelling another load on themselves.

[Retro Rocket]

  My points is, it could still be proven that piece was #$%*ed up from production and Chris refused to own it just like the "good" guy he is.

It doesn't have to be proven Prokop, thats not the problem here,  Chris would have readily given this guy a refund if he sent it back, instead of sending the arm back, nut hugger {his words}   chose, and stated it clearly that, he really wanted the arm so he sent it to Mark to be "fixed", once he did that he was on his own.... I simply can't see how anyone could see it any other way, and thats what everyone here, except the GV1390 cheer squad, is saying... Go buy anything new, regardless of whether it has problems or not, alter it and try and get a refund...?  It'll never happen , that is a warranty void right there, I definitely don't think thats a controversial statement...We have extremely strict consumer protection down laws here than you guys in the USA and that claim wouldn't have made the grade here either...

Don't worry GV1390. Every time RR or Chris chime in with their reasoning or blatant lies their credibility suffers and your story gains traction. You'd think they'd have enough smarts to take a breath before shovelling another load on themselves.

Jim, you are stretching your luck mate, where have I lied,?

[FunJimmy]

Jim, you are stretching your luck mate, where have I lied,?

The lie was pertaining to Chris's comments.
Am I to see that as a threat RR?

[Retro Rocket]

Jim, you are stretching your luck mate, where have I lied,?

The lie was pertaining to Chris's comments.
Am I to see that as a threat RR?

their reasoning or blatant lies

Clearly it wasn't.......   Threat ? what threat...  you are a funny guy jim, real funny....

[GV1390]

Realize that the few times I spoke with Chris on the phone that he repeatedly stated it'll fit, it should fit, he didn't have issues, etc etc making several comments making me feel like I didn't know what I was talking about that I was off my rocker. A refund, or to send it back for repair was never mentioned or an option. Yes, I then sent it to someone who specializes in them so there was no excuse that, I didn't know what was going on as I'm only a home garage "average" builder or any of the above that you have mentioned RR.

Not sure why this is continuing on. You have your opinion and I have mine. The story is there for those who want to interpret it into their own way to move forward.

[calj737]

Someone call the SPCA! The mob is kicking the dead dog endlessly! I wonder if felony charges await?

[mick7504]

As an observer, I really think that putting this bull sh1t to bed would be beneficial to everybody.
This forum has a lot of credibility that a lot of us will stand up with and shoulder any adversity.
Let Chris do what he does and show the man some respect.
Nothing in this world is perfect and working together and rolling with the punches is the only way to go.
That's all.

[Bailgang]

As an observer, I really think that putting this bull sh1t to bed would be beneficial to everybody.
This forum has a lot of credibility that a lot of us will stand up with and shoulder any adversity.
Let Chris do what he does and show the man some respect.
Nothing in this world is perfect and working together and rolling with the punches is the only way to go.
That's all.

+1 to what you and Cal stated.

[70CB750]

I'm Chris from Motogpwerks ,i left my family dinner to go to work to answer this crap .

Thanks so much for stepping down from the Olympus to deal with us, so unworthy your attention 

[calj737]

Thanks so much for stepping down from the Olympus to deal with us, so unworthy your attention 

Seems a bit out of character for you, 70CB. Have you had personal dealings with MGP that left you disappointed? If not, I'm surprised you'd render such sarcasm at someone whom you don't know. And continuing to stoke the flames of this thread with less than adult comments seems unnecessary.

My opinion...

[bwaller]

This all really does need to end.

[754]

Here is what I would like to see.
 Someone that bought the arm..saying...
 I installed it, it fit right in, and brake stay and everything lined right up..
 

[FunJimmy]

The lie was pertaining to Chris's comments.
Am I to see that as a threat RR?

their reasoning or blatant lies

Clearly it wasn't.......   Threat ? what threat...  you are a funny guy jim, real funny....

I guess it's a mater of credibility Mick. When you inquired and where entrusted to more details you had a completely different opinion.
At least my story and butt hurt (as you so eloquently put it) has remained consistent.

Let's call a spade a spade.
Is the term "Two Faced" commonly used down under?

His emails are extreme to say the least, just curious, what was his job in the 80's.? You are right in saying that you should have sent the pipe back ASAP, it has now got out of hand, lucky you are mild mannered, my response to those threats would have been to just turn up at his place balaclava and all and smack him around a bit with a baseball bat, or similarly pay someone else to do it, those threats are just plain stupid. In saying that, i have had no problems {in part to your help to which i than you very much} and will still buy from him.
I think that posting this stuff on the forum without being able to get the whole story out is probably a waste of time as {as i did} it will only end up in a #$%* fight. Why haven't you sent back the $350, is it just because of his threats.?, you would probably be better off doing it just to get some resolution here as it looks like you are both getting really pissed off with this situation. As he sees it, you have his pipe and his 600 dollars, that seems to be the gist of his frustration. I hope i didn't come off as being #$%*y, its just that without all your story and my good experience i found it necessary to share my experience......No hard feelings i hope.....

[calj737]

Geez, Jimmy. Why don't you and Mick get a room?

[Motogpwerks]

So Im at this again,
Getting Sick off being called a lair or cheat ...heres my cell phone number for the Men that want to do it in person
714 2230111
I spent a hour with a Lawyer this morning as this has got out off hand ...Here is the options
-Return the parts for a full refund including the exhaust please ,I will cover any costs your out .
-I will give someone in the L.A area a FREE swingarm ,while they watch i will install the last one here by chance it doesn't work i will refund Gennaro Villella $1000 for his trouble ....BUT by chance I'm right you owe me 10-15k for my time and damage to my Personnel name and business ...But If your right its a easy $1000cash

-I can fly there again to pay you $1000 if your right and aploygise ,but if Im right then you also will need to pay .

I also went out this mrning to the wrecking motorcycle yard and brought another cb550 swingarm (still has there tag on it ) from a shop called parts unlimited .
I have supplied photos below for everyone to make there own mind up ....
I have your address and Ph number Gennaro Villella ...so just tell me how you want me to bend over

[Motogpwerks]

more photos