I'm sending it to them just in case. But after several emails and photos back and forth, they are calling it an impact. To me it's either a bad helmet or a design flaw. Must have hit right on that vent/lip. Crap. I've gone bowling with other helmets - never cracked one before and I'm not typically easy on things. However, I've treated this helmet with kid gloves - even has it's own padded shelf