It's also unacceptable for a reputable company to tell a customer that they do not offer anything softer to address the issues.
As I said, and perhaps they too but you didn't hear, they
might have a spring in their catalog that could work but it's not part of this product line. This is where dialog to solve the problem would be productive, instead of vendor bashing.
Oh FYI, I did not email Fox. The email response (posted one first page) from Stacey came unsolicited.
Really? That seems at odds with your earlier posts...
BTW, I emailed RCS technical dept.
Will let you know what they say.
One of my rants, Jim? I am only pointing out that you seem ready to label companies and vendors when your experience doesn't meet your expectations. That is unreasonable. But you always say "It's completely unreasonable..." as if every vendor should behave exactly as you think and want. The world isn't that way. And for you to disparage vendors widely and publicly is, in my opinion, completely
unreasonable. Especially if you don't work with them or post both sides of the conversations. That is why I describe your post as one-sided. From the replies from Fox that you did post, it seems as though they would work with you, if you wanted to engage with them. Maybe not, I don't know as I don't work for them.
But I have ridden SOHCs with these shocks (not the short body unit you bought) I found them very good, very adjustable, and of very high quality. I regret for you that you didn't or that you've experienced some challenges in getting your application sorted. But challenges doesn't make a company (Fox) a greedy corporation nor unreasonable. It makes your situation disappointing. That's a huge difference.
You think corporations are inanimate objects; they're not. They're filled with people like you and me. People who have great days, good days, so-so days and crappy days. Who knows, maybe the engineers overlooked short units needing shorter springs. It's not the end of the world for Pete's Sake. Why not send Stacey and email and ask him if they have a 8" 1.5kg spring that might work and give it a try? You have nothing to lose and everything to gain.
Just curious, is the shock length of the Fox the same as the Works unit you removed? I remember you had a For Sale thread where you were offering those, but don't recall the specs on them.