Recently I purchased two sets of stainless spokes and nipples from buchanans. I have always heard people say that they do good work and will make any spoke for you. For my 550 project I ordered a set of harley 19" spokes for the front. Usually they cost about 100 smackers, however, since I was lacing them to an aluminum harley rim and not a steel, they said they were custom spokes and once bought they wouldn't be returnable. Not to mention, the price was bumped up to 140 bucks. I think it's fair enough that I found this a little upsetting, but went ahead and paid away.
I also ordered a set for the rear 18" aluminum hoop to a stock 550 hub. I knew these would be considered custom as I wanted the upper spoke size to match that of the harely so it wouldn't look like I had small diameter spokes in the back and larger ones in the front. I told them that I would be lacing it to an aluminum 3.5" wide rim, and that it needed to fit a 550 hub, and that I just wanted the upper spoke to narrow down to the same size as a harley gauge. She assured me they do this all the time and that it was no problem. I finally get them and start to lace the wheels. The diameter of the upper spoke match the harley well. But sure enough, they don't fit the 550 hub, they made the hook diameter larger as well so the spokes hooks can't even enter the hub hole. I gave them a call today and told the problem. Before I could even finish my statement, the lady quickly interrupted and said " I told you they are non returnable."
Short story long, I recieved the runaround as I was transfered to the wheel tech (who did understand what I wanted) but was then shuffled back to the front desk. Now they won't return the call. Is it just me that feels that if you charge 140 dollars for spokes that you need to try and please the customer, especially if there was a mistake. Even thought I felt that I made it pretty clear about what I wanted, if they are considered custom spokes, maybe they need to ask more questions so they don't confuse the task. Anyhow, just a little upset and thought I'd vent a little. I would like to say the rant is over, but I don't think it will be for a while at this rate.