It sure looks like you're lacing it correctly. Here's a couple of pictures of my rear wheel to compare. It's 36 hole, but the pattern should be the same. I had roughly the same amount sticking through the rim on the inners and outers.
If they had some issues with the spokes themselves, you still might not have the right bend on the outers. It kind of sounds like it needs more of an angle on it. Sorry to hear about their customer service. I ended up having to talk with the owner about getting the wrong parts sent to me several times. Their tech guy and wheel builder (Angel) is great if you can get to him directly.
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edit...
Just saw your other post about in the project thread about the spokes too.
Man, hate to say this but I think they got it wrong, so it wouldn't surprise me if you have problems with the rear wheel too. If you can get the spokes torqued and trued without running out of thread on your front wheel you should be OK. I had about 1/4" after I torqued the crap out of mine. Hit it with the angle grinder afterwards.
Do you know what type of hub that rear rim was orignally mated to? If it's not drilled specifically for yours the spoke hole angle may be off. I'm not sure what Harley hubs look like (diameter, width, was it conical?). There's only so much that custom spokes can compensate for there.