Topic: Cell Phone Issue

[bill440cars]

 

        Folks, I am having an issue with my Cell Phone, That I need some assistance with. For awhile now, I have not had any new email uploaded on.my phone and can't figure out why. My computer can, but my cell phone can't. Any input would be appreciated. Thanks for listening.. Bill 

[calj737]

Need some more info, Bill. Are you using a "mail" app, or using a browser to retrieve it? What phone model, and what app? Who is your email service through? Is your mail a POP or IMAP account?

In general if you are using a "mail" app to retrieve and/or send email, and it is not reaching your phone, best to "recreate your account" on the phone. This would entail deleting your Username, Password and then closing the application. Re-open the application, and follow the steps for creating a "New" account.

That should automatically synchronize your phone. But you can also answer the earlier questions if this method doesn't help and I'm it can be sorted out promptly.

[madmtnmotors]

Android? Apple? What brand of phone? Carrier (i.e. Sprint, ATT, Verizon, other)?

Have you updated the software on the phone recently? Updates can sometimes fail to carry your settings forward, so you might have to check your e-mail account settings on the phone and see if the username (e-mail address) and password fields are still populated.

You say you are not receiving e-mails on your phone, but can you send e-mails from your phone? Also, make sure it's not set to "airplane" mode...

and as cal indicated, you can delete and recreate the e-mail account on your phone, but I usually save that as a last resort. When was the last time you turned your phone completely off? Sometimes just a reboot will fix it.

Dumb computers!

[calj737]

Dumb computer users!

FTFY Wilbur 

[BomberMann650]

We need pictures!  Start a email function rebuild thread 


Good luck, hope it gets sorted

[madmtnmotors]

Dumb computer users!

FTFY Wilbur 

LOL! I almost called you yesterday after our lead estimator at work tried a little "routine" maintenance on his laptop. He used a pencil eraser to wipe some of the dust away from between the keys, you know the wedge shaped "add-on" pencil eraser, then followed up with some compressed air to finish. No big deal, depending on the level of "dust bunny poo" I could see myself doing something similar...

except he did not bother to turn off the computer! So with the computer on, applications running, documents open, he decides to stop right in the middle of what he is doing and "clean the keys". So what followed would have been an untold number of random keystrokes with a pencil eraser, followed by an untold number of random keystrokes by the use of fairly high pressure compressed air out in the production shop (computer is still on, now running on battery). He goes back to his desk, plugs the A/C adapter back in, and goes back to work. After a while he realizes that his e-mail account has been deleted and all his e-mails are gone. He calls me and the conversation goes something like:

Him: I took my laptop out to the shop, turned my laptop upside down and blew the dust from out between the keys on the keyboard. Now my email account is gone along with all of my emails.
My reply: So you turned your laptop upside down and all your e-mails fell out? 


After he quit laughing, it took me about twenty minutes to pry out of him what exactly he had done while the computer was still on. Somehow, through a quite random number of keystrokes he was able to delete his e-mail account.  OMFG! ARE YOU KIDDING ME?    

The "Infinite Monkey Theorem" came immediately to mind... 

[bill440cars]

   My Apologies Folks, I suddenly realized that I really didn't tell anything about my issue.

   I use Yahoo Mail and, on my computer, it works just fine, but on my cell, it can't connect with the server. Was working just fine and suddenly won't. And I am not in Airplane mode either, just to be clear on that. Shouldn't be a "Space" issue. I did know that a cell phone issue can sometimes be corrected by restarting (Rebooting) the phone, but that didn't work either. I made sure I was properly logged in as well. Also, I checked to make sure it was
 "Synchronized" as well. And I have a ZTE Android Cell Phone Version 5.1  Model Z936L That is all I can tell you. Yahoo. Mail works just fine, on my P.C., with no issues.  Any Clues? Thank you all, for your patience.       Oh and I am using Straight Talk Prepaid. 

[calj737]

So if you LOG OUT and then LOG back in, does that help? If not, check for updates to the application, or, simply delete your account within Yahoo app on your phone, and then re-create it. You won't lose anything on your PC by doing this.

[bill440cars]

So if you LOG OUT and then LOG back in, does that help? If not, check for updates to the application, or, simply delete your account within Yahoo app on your phone, and then re-create it. You won't lose anything on your PC by doing this.

          Thank you, I am ready to try anything, shot of throwing the phone in the lake. LOL 

[krusty]

I have a Nokia Lumia Windows phone that sometimes does that. To fix it I have to power it completely off then switch it on again. Works for me.

[jgger]

Bill I have a Samsung and use aol mail. On mine when I can't get email it is because there isn't enough storage space on the phone and I have to delete some files. The funny thing is if I delete old emails it doesn't seem to help, but if I delete pictures or move them to the cloud then all is well. Go figure!

[RAFster122s]

Is it web based or an app?
Double check that the app is setup to sync. If it won't sync you won't get messages.  Also, if it has the wrong server info that can block it.  Check with yahoo on the setup info and double check that a new app update is not waiting to fix the problem.  You may need to uninstall the app and reinstall as a last resort.  It will lose all your setup info.

But, you stated it is syncing.  I am of the opinion you are going to have to uninstall the app and reinstall it as Calj has suggested.

Normally the setup programs on the app take care of the issues with server names and all that.

Can you log into your yahoo mail from a web browser?

[RAFster122s]

Hey Bill! This get resolved yet or are you still being frustrated by it?
David

[bill440cars]

Hey Bill! This get resolved yet or are you still being frustrated by it?
David

.   No David, I haven't gotten it taken care of yet. I can get get the email just fine on y computer and Cal said if I do the uninstall and reinstall, on my. Phone, it won't affect my email on my computer, so as  he and you suggested, I guess I  will give it a shot. I have never had this happen before and I have had cell phones for many years, like back around 1997 or 98..

[Jerry Rxman Griffin aka MuthaF'er]

Didn't read the thread but has it filled up it's memory?! That'll make them act REAL funny. Mine was not set properly to use the 32gb micro SD card I had installed and it was all going to the internal 16gb memory. Samsung Galaxy S5. That can fill up fast.

[bill440cars]

        Well Jerry, I installed a card also and I think I have it set right, for that. Now though, my phone has a built in battery and suddenly my battery goes dead, pretty quickly and when I try to charge it up, I might or might not accomplish that and even if I do, the battery output starts dropping, as soon as I unhook the charger. And, right now, the output is dropping, with the charger on it and showing it should be charging, but it isn't. My Wife has the same phone I do and hers just went through the same thing, with the battery issue. But hers straightened out. SMH. This phone has been great, up to this point. I think it ios about a year or so old, I don't remember exactly

[Jerry Rxman Griffin aka MuthaF'er]

I use Cricket aka cheaper ATT. Went by their store, explained my situation and the nice lady there reset my settings to actually use my SD card. Problem solved. Try that approach if you haven't. I was at 15+gb on a 16gb phone.

[bill440cars]

I use Cricket aka cheaper ATT. Went by their store, explained my situation and the nice lady there reset my settings to actually use my SD card. Problem solved. Try that approach if you haven't. I was at 15+gb on a 16gb phone.

      Will sure give it a shot, Thank you, Jerry.

[RAFster122s]

Well, powering down your phone, removing the memory card and then checking the contents of the card on your home computer can tell you if photos are being stored on it.  There are tools on the phone that can tell you the memory usage statistics in the memory card as well in the phone's onboard memory.
If you do not find your pics on the memory card then you are not storing them on the card.
When done you reinstall the card and power up.

[Stev-o]

Throw it in the lake and buy a good phone! 

I've had an iPhone for many years and never had an issue. 

[bill440cars]

Well, powering down your phone, removing the memory card and then checking the contents of the card on your home computer can tell you if photos are being stored on it.  There are tools on the phone that can tell you the memory usage statistics in the memory card as well in the phone's onboard memory.
If you do not find your pics on the memory card then you are not storing them on the card.
When done you reinstall the card and power up.

           Not really familiar with how to do that, but I will check in on it. Thank you, for the input. 

[bill440cars]

Throw it in the lake and buy a good phone! 

I've had an iPhone for many years and never had an issue. 

          Haven't had hardly any issues with cell phone, til this one  and I got my 1st cell phone, back around 1996 or 97.  Whatever issues I have had, in the past, weren't much more than a slight aggravation. Now, I am on a fixed income and can't afford an expensive phone. This is the best and most expensive one I have had, a ZTE Android. Have had it now, for about a year and a half or so. I am proud you can afford an IPhone, I can't. So, I have to learn what any given problem is and how to deal with it. Thank you for your input, btw. 

[bill440cars]

        I hope I haven't given the wrong idea, when I said how long I have been using a Cell Phone. I have a habit of trying to mainly learn what I need to know, to basically use it, for my needs. And, for a long time, it was mainly as a phone, because I was always on contract and couldn't afford to have "Extras". AllTel and Verizon (when they bought out Alltel), until I got off of the contract thing, in 2012 and have been on Straight Talk ever since. I have learned a lot, since then, but still learning. One thing that really got me was, one day I was at my local Alltel outlet, getting something done and in conversation with the guy who was waiting on me and talking about all the different things you could do with a cell phone, at that point. And he just flat out stated that each year, there were improvements and functions added, but the actual cell" phone"  function, was suffering, because most of the development was focused on "Extras" and not the specific calling and receiving of calls function. Now, I remember what brought that conversation up, I had commented that I had run into several areas, where my cell phone reception was very erratic and sometimes nonexistent. That is when he started talking about how most of the effort to improve them, was in the area of "Extras". Anyway, even though we (Michelle and I) had been slowly working to upgrade our cell phones, I think we have come up about as far as we are comfortable with. I just can't see spending $300 or more, for a cell phone. To those who might have the more expensive phones, that is great for you all, but it just isn't us. Sorry about going on, I just felt the need to clarify that I am not one to try to tell someone what they should do, concerning what they  buy or whatever. Thanks for listening (or Reading)
       

[madmtnmotors]

Okay, we're almost there. You are trying to connect to Yahoo mail using Straight Talk, on a ZTE Android Cell Phone Version 5.1  Model Z936L. The only blanks left to fill are:

>Are you using an app that came with the phone, or have you downloaded Yahoo's mail app, or are you using a browser (Safari?) to navigate to the Yahoo site and trying to check your mail through the web browser?
>Have you checked Yahoo's site for assistance?
>If you are using an app on the phone, can you post your pop and smtp (or imap) server settings?

Just don't post your e-mail address and password here though! 

[bill440cars]

Okay, we're almost there. You are trying to connect to Yahoo mail using Straight Talk, on a ZTE Android Cell Phone Version 5.1  Model Z936L. The only blanks left to fill are:

>Are you using an app that came with the phone, or have you downloaded Yahoo's mail app, or are you using a browser (Safari?) to navigate to the Yahoo site and trying to check your mail through the web browser?
>Have you checked Yahoo's site for assistance?
>If you are using an app on the phone, can you post your pop and smtp (or imap) server settings?

Just don't post your e-mail address and password here though! 

          Yes, I am using an app that came on the phone, No, I haven't tried to get assistance through Yahoo. I just feel better talking with folks like you all and can better relate. I guess it is sort of a handicap I have, I guess. Just like I can relate better to someone telling me how to do something, better than I can read instructions and do something. I can usually read and follow instructions, but can do it quicker and easier, with someone telling me, while I try to do it.   And I am not sure just what happened, I have never had this issue before now and only on this particular phone. LOL, Not to worry, I won't be posting certain info on here.  I will try going through the browser and then to Yahoo and see what happens. Hadn't thought of that.       Thanks, Bill