Why is it so freaking hard to get a simple set of braided lines for my 550?
I wanted to order from Slingshot in early July, but they weren't taking orders until the 17th because they were moving. Then on the 17th their link takes you to the definition of exhaustion. Funny, but not helpful in terms of knowing when I could order so I can decide if I can get them before I leave on my ride to Colorado on 8/12. After almost a week he puts up a message that he won't be taking orders until 7/30, thanks for the update, but it would have been nice to know that 3-4 days earlier.
So on the 26th I contact Apex, how long is the lead time, can you get me lines by 8/10? Sure they say. So on the 27th I place the order (and give my CC info for payment). I get the e-mail confirmation. Then silence. There is a link to check the status, but it doesn't work at my office. Finally I check on my phone and it shows me an order, with a button to pay via paypal. So did the order not actually get placed? I can't tell. Click 'contact us' looking for a phone number, but no number, just an e-mail.
Here's the thing, if you are an actual business, have a $*%$*& telephone number and put it on your $*&^%$& website so your &^%# customers can contact you about their orders. I sent an e-mail via the contact screen yesterday, 24 hours later, no response. I could have just bought rubber lines (my current lines are old and the top one is extra long because of the tall bars it had on it). A bunch of places sell them.
I am really disappointed in both Apex and Slingshot. Apex for not giving me a way to contact them easily, and Slingshot for wasting my time being cute instead of just telling prospective customers when they would be accepting orders again.