American Automobile Association that provides DMV service but "not" knowledge.
Oh well heck, no wonder you're having issues.
So in Cali you can't go directly to the DMV any more?
Yes, you can. But DMV will suck up hours of your time. In most transactions, AAA will do the same thing for only minutes of your time.
CA vehicle VINs are based on frame numbers. The titles may also include engine numbers, though.
If your title to transfer doesn't have a frame number, they AAA/DMV need an authority to verify the actual frame number, I.E. the California Highway Patrol (CHP). Who can also do a stolen vehicle check on the VIN.
Cheers,