I ordered something from Cruzinimage about 5 weeks ago - got the standard "As soon as the item is ready, I will guide you through shipping by e-mail. Thank you." Waited two weeks and I finally emailed and asked if there was any tracking info and/or could I get some idea of when it might ship. Got a reply that literally said, "I will reply by e-mail as soon as preparation is ready. Please wait." Still nothing definitive. Waited another week - finally sent an email that said if you can't give me any idea of when you might ship, I'll just cancel the order. PayPal refund came that same day.
Don't mind a wait if I know what I'm in for and/or can plan for it, but having zero info and just waiting in the dark wasn't working for me.