Caller: Hello, HP?
Help Desk: Yes, how can I help you?
Caller: Can you come and fix the printer? It's jammed...
Help Desk: Ok, can you confirm the make of printer?
Caller: HP443 CTR B16.
Help Desk: And the problem?
Caller: It's the mouse, it's stopping everything...
Help Desk: Errr...? Is the cursor frozen on screen?
Caller: No, no, it's the mouse, it's stuck…
