Author Topic: CycleXchange.net (Read 7919 times)

kvallelunga · « **on:** September 23, 2008, 09:38:51 AM »

Anybody know them(Ken/Sue)? I ordered a chain/sprocket combo from them 2 weeks ago tomorrow. My card was billed but I haven't seen the parts. I tried calling last Wednesday(I think) and was told by the person who answered that Sue had a medical emergency and that is all he knew. Tried calling Friday, yesterday, today with no answer. I don't have a tracking #, I have ordered parts from them before with excellent delivery and before/after sale support. I'm sure they didn't go out of business or are trying to keep my dough, I just want to know if there was a problem getting the parts shipped or if they were lost.

If someone has contact information for them could you tell them to contact me through here or through their order records?

Kevin V.

goon 1492 · « **Reply #1 on:** September 23, 2008, 09:43:35 AM »

I believe Cleveland just went up there about a month ago. I wish I could go up and see all the eye candy they have.

BIKE · « **Reply #2 on:** September 23, 2008, 09:44:58 AM »

I've been trying to call them also, as I've been charged for a gasket set, almost 2 weeks ago and still have not seen it.

I suppose patience is the best bet here.

KB02 · « **Reply #3 on:** September 24, 2008, 04:39:42 AM »

I've been trying to contact them, too. I finally got an e-mail back from Sue yesterday saying that she had been out of the office due to emergency surgery. She said she'd be back i the office today (9/24). I'm guessing that she's the only one that answers e-mails or the phone.

BIKE · « **Reply #4 on:** September 24, 2008, 04:43:07 AM »

I got an email yesterday afternoon also. Glad they followed up.

kvallelunga · « **Reply #5 on:** September 24, 2008, 04:43:56 AM »

Thanks for the info,

Really? · « **Reply #6 on:** September 24, 2008, 08:27:50 AM »

Good, I might get a email response back too.

mrosso · « **Reply #7 on:** September 30, 2008, 08:34:26 PM »

Hope all is well with Ken & Sue...

I've been trying to contact CycleXchange for a couple weeks now. I've sent multiple emails and tried to call multiple times. There's no answer on the phone, not even a machine. I sent them a big box of parts to have them work on at the first of September, but I haven't heard anything since. The tracking number for the box says the parts were received. Hope to hear from them soon...

GammaFlat · « **Reply #8 on:** September 30, 2008, 09:14:27 PM »

I met Ken for the first time a few weeks ago (Sep 19th or so) while up "playing" in Wisconsin (Northwoods). He sold me on a great tire for my K6 (tube, tire, rim tape, mounted and balanced for $80 - and I love the tire) What a place he's got! I took pics of some of his engines and bikes. Holy cow.

Ken is a unique guy. His passion for his work is immediately obvious. He has some amazing projects and some amazing talent.

If he's behind on orders or getting back to you, cut him a little slack right now... wish I could say more about that.

In the short time I spent with him, he's earned my respect and business.

If you're reading this Ken, I'll be scratching on your door in the spring for more stuff when I get up to the Northwoods with my brothers for more riding.

paulages · « **Reply #9 on:** September 30, 2008, 09:34:09 PM »

i've been patiently waiting for one oil rail for their 850 kits. i talked to him and he said his wife was on the operating table or something along those lines, and to call back the next day. still haven't got a hold of him, but i'm pretty sure it's not due to flakiness.

MJL · « **Reply #10 on:** October 01, 2008, 02:42:20 AM »

What is their email? I have some questions before I order, and haven't been able to get through on the phone.

kvallelunga · « **Reply #11 on:** October 01, 2008, 04:57:41 AM »

I did receive a note in the mail with a refund due to the parts not shipping. He also wrote that they would be open this week, but still no answer. Godspeed Ken/Sue if you're reading this, we'll be patient.

KB02 · « **Reply #12 on:** October 01, 2008, 04:59:24 AM »

I tried calling yesterday and still no answer. I sent an e-mail with my parts order asking for a paypal invoice. I'm trying not to bug them too much, you know?

voxonda · « **Reply #13 on:** October 01, 2008, 05:04:10 AM »

I live in the Netherlands and bought several items at Cycleexchange, and always got prompt answers froem either Sue or Ken. Items were always send very fast. Hope there is nothing serious!.

Cheers, Rob

mrosso · « **Reply #14 on:** October 19, 2008, 06:00:14 PM »

Hey all... still no word from Ken or Sue from Cyclexchange. I don't know what to do at this point. Anyone have any further contact with anyone over there in the last few weeks?
Thanks

GammaFlat · « **Reply #15 on:** October 19, 2008, 06:33:03 PM »

Last I heard, there is a health issue in the family. Ken is ok health-wise, but is likely distracted. When I last saw him (late Sep), he was working on getting through this (getting more help in the store). I for one, will be back to his place for "cool stuff".

Big Jay · « **Reply #16 on:** October 20, 2008, 10:57:25 PM »

I talked to Ken today.

Really? · « **Reply #17 on:** October 21, 2008, 08:01:01 AM »

Is Ken doing well and is he doing business?

78CB750CAFE · « **Reply #18 on:** October 21, 2008, 07:39:16 PM »

I hope their doing business....
I payed them for a set of Progressive Suspension fork springs a week or so ago.

dustinlwood · « **Reply #19 on:** October 21, 2008, 08:34:55 PM »

#$%*, I just bought some handlebars from their ebay store Sunday. I hope I get them.

paulages · « **Reply #20 on:** October 22, 2008, 06:13:35 PM »

talked to ken yesterday and he sent out the part i need. seems like he's playing catch-up. be patient...

fuzzybutt · « **Reply #21 on:** October 22, 2008, 06:40:49 PM »

any word on how sue is doing?

paulages · « **Reply #22 on:** October 22, 2008, 10:09:23 PM »

Quote from: fuzzybutt on October 22, 2008, 06:40:49 PM

any word on how sue is doing?

not really, but he did mention that she had been in a little. he said it was really hard for him to run the place without having her around to answer the phone and mail orders, etc. i have a lot of sympathy for that situation and hope that people are patient with their orders. i really don't take ken as a rip-off kind of guy at all.

Big Jay · « **Reply #23 on:** October 22, 2008, 10:35:06 PM »

There is nothing to worry about. They are doing business.

Jay

KB02 · « **Reply #24 on:** October 23, 2008, 05:01:56 AM »

Oh good.

News:

Author Topic: CycleXchange.net (Read 7919 times)

dustinlwood

fuzzybutt