Author Topic: Disappointed - Charlie's Place....  (Read 19059 times)

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Offline Sam Green Racing

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Re: Disappointed - Charlie's Place....
« Reply #25 on: September 15, 2009, 02:04:41 PM »
 :) ;) :D ;D >:( :( :o 8) ??? ::) :P :-[ :-X :-\ :-* :'(


 ;D ;D ;D ;D ;D ;D

Sam. ;)
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Offline BVCB650

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Re: Disappointed - Charlie's Place....
« Reply #26 on: September 15, 2009, 02:06:45 PM »
How did Chuck know of this discussion? He registered to post the 1 time.
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Offline Inigo Montoya

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Re: Disappointed - Charlie's Place....
« Reply #27 on: September 15, 2009, 02:54:10 PM »
Guessin someone emailed him about it. Just a guess.

Offline fang

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Re: Disappointed - Charlie's Place....
« Reply #28 on: September 15, 2009, 03:07:15 PM »
What, complain?!  Lesbians are hot.
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Offline MRieck

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Re: Disappointed - Charlie's Place....
« Reply #29 on: September 15, 2009, 03:15:42 PM »
Hello SOHC forum folks, This is Charlie O'Hanlon.
  Usually I do not bother to get involved in these web skirmishes, but I feel the record needs to be set straight on this one, this is not 'Yelp' afterall. First off I have been in this business for 16+ years. During that time I have always hired women, though it was a definite rarity in the industry way back when. People always assume they are lesbians. I really can't address the lesbian bashing on your site, that is another issue altogether... What I want to address is this. I did not meet the person who came by my shop as they happened to come when I was meeting with my web designer to update our online store. My web designer and I had a very limited amount of time, and we had acres of ground to cover. Many people come by my shop from all over the world to meet me, or just check the place out. If they want to make sure I can specifically take time to discuss something with them they usually call first. I do not have the luxury of dropping whatever I am doing at any given time. Additionally, we are in the mission district and because of the wide open nature of our shop people often want to wander in, and wander around. Insurance policies, and common sense do not allow this. Specifically regarding this encounter, the gentleman asked if the tanks on our wall were for sale. The response given was that because of the rarity of these tanks (all vintage Honda) we only sell them to people who have the exact model they are looking for. That is our policy. I have no idea what is referred to as being outright lied about. I can only assume it was a case of miscommunication. To the gentleman who wrote the review I invite you to call me next time you are visiting, I would be more than happy to show you a guitar, and talk bikes. I have many friends in our local clubs.
  A final note, My brother has lived in Vermont since 2001. He sold his shop, and our last name to another individual who is of NO RELATION TO ME OR MY FAMILY. at least get the story straight.
  Sincerely,
  -Charlie O'Hanlon
Does that justify the ahole treatment from the employee?
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Offline BVCB650

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Re: Disappointed - Charlie's Place....
« Reply #30 on: September 15, 2009, 03:31:22 PM »
Apparently, ones local justfies just about anything.
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pecan26

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Re: Disappointed - Charlie's Place....
« Reply #31 on: September 15, 2009, 03:58:16 PM »
I am planning a trip to SF in late November and had planned to stop in and spend some money but this is the second negative thread I have read. So I guess no visit to Charlie's is in the cards for me. I'm sick of hard a$$ed parts people who think they can hold you hostage because they have what they seem to think are extremely rare parts but can generally be had on Ebay for half the price.


Offline BobbyR

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Re: Disappointed - Charlie's Place....
« Reply #32 on: September 15, 2009, 04:30:18 PM »
Being from NY I suspect if they had handed the tank to Gee, he may have been surprised at what he found inside. Maybe that is why they would not give it too him. They figured he was not some Twinkie that wandered in off the street. Gee would have popped the cap for sure.
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Offline Gordon

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Re: Disappointed - Charlie's Place....
« Reply #33 on: September 15, 2009, 05:35:46 PM »
This is a local shop, for local people! 





too obscure?
« Last Edit: September 15, 2009, 05:37:33 PM by Gordon »

Offline BobbyR

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Re: Disappointed - Charlie's Place....
« Reply #34 on: September 15, 2009, 05:57:52 PM »
Close, but this is more recent:

Dedicated to Sgt. Howard Bruckner 1950 - 1969. KIA LONG KHANH.

But we were boys, and boys will be boys, and so they will. To us, everything was dangerous, but what of that? Had we not been made to live forever?

Offline Skonnie Boy

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Re: Disappointed - Charlie's Place....
« Reply #35 on: September 15, 2009, 06:15:24 PM »
I don't know dick about Charlie's place, hell, I'll pay a visit if my bike ever makes it to SF.  But the attitude (if accounts are accurate) are pretty familiar to me.  I understand the hard-ass nature of bike culture and wrenching.  I can even sort of appreciate it now that I've fixed my bike time and time again.  I get it. 

But when I daydream about opening up a shop, the first and only compelling Unique Selling Proposition that comes to mind is "What if there was a bike shop where people were nice and not a-holes to people wanting to spend money there?"  Fixing these old bikes is not PhD level work.  A lot of people have figured how to do it.

My 2¢.
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Offline BobbyR

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Re: Disappointed - Charlie's Place....
« Reply #36 on: September 15, 2009, 07:18:27 PM »
I don't know dick about Charlie's place, hell, I'll pay a visit if my bike ever makes it to SF.  But the attitude (if accounts are accurate) are pretty familiar to me.  I understand the hard-ass nature of bike culture and wrenching.  I can even sort of appreciate it now that I've fixed my bike time and time again.  I get it. 

But when I daydream about opening up a shop, the first and only compelling Unique Selling Proposition that comes to mind is "What if there was a bike shop where people were nice and not a-holes to people wanting to spend money there?"  Fixing these old bikes is not PhD level work.  A lot of people have figured how to do it.

My 2¢.
You are right customer service is key. Being a hard ass and being impolite are two different things. I had an old Ducati and the shop I went to was run by two Hells Angels. Hardass for sure, but did good work and were easy to get along with.
Dedicated to Sgt. Howard Bruckner 1950 - 1969. KIA LONG KHANH.

But we were boys, and boys will be boys, and so they will. To us, everything was dangerous, but what of that? Had we not been made to live forever?

Offline myhondas

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Re: Disappointed - Charlie's Place....
« Reply #37 on: September 15, 2009, 09:01:36 PM »
I, like Charlie, would like the members of this sohc4 forum to stop bashing us lesbians. As a lifetime lesbian trapped in a mans body, I really take offense ;D ;D ;D ;D
I give Charlie One Point  for at least posting a response on our forum. I give him a second point for defending his hiring practices and his employees. But I deduct 5 points as to his response to his selling practices and his shop's helpers attitude. I understand being busy and not having time to talk to everyone that comes to your door. I do not understand allowing your employees to cop an attitude. Charlie..... you are not all that unique. I can name as many shops as I have fingers and toes that do great work and have old parts for our classic bikes. Keep your attitude and I will guarantee you will lose in the long run. If enough people get the treatment that was reported on this thread, you may find your business slowly decreasing and in this economy, who knows maybe even going under. NO ONE is that totally unique that the world can't get along just fine without them. That even includes Vic World. He knows that and proved it at VMD this year with three seminars on the sandcast and spending three days in our tent just talking to people. Networking ! Get off your high horse and have a little talk with your people about something that EVERYBODY wants. Friendly Customer Service. That more than anything else is what a good business should have. One person's bad experience will touch thousands. Same goes for a pleasant good experience. The word spreads very fast over the web.

Ok ....had my 2.5 cents......off the soap box.
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Offline 754

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Re: Disappointed - Charlie's Place....
« Reply #38 on: September 15, 2009, 09:24:38 PM »
In spite of what has gone on here, Charlie, is obviously a 750 person.
 so I would like to Welcome him to the forum, hope he enjoys it as much as most of us do...
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SiliconDoc

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Re: Disappointed - Charlie's Place....
« Reply #39 on: September 16, 2009, 02:53:45 AM »
Well, this is amazing. Here we have 2 pages of a thread, and the participants from this site have absolutely proven, beyond a shadow of a doubt, they can be just as rude, disgusting, ignorant, and impolite as Charlie's worker with the long black hair. Edit: Oh.. wait a minute, she never lipped off, she just "gave him a look" of "get lost" he says. I am sorry, I just realized that, no you guys WIN hands down, you're way worse, way way worse.
--
I'd say collectively you proved yourselves certainly no better than Charlie's people, and for the hypocrisy factor that is enourmous, worse again !
I'll give one exception for 754, whom I believe without looking made only one post, and the only kind one at that.
--
Furthermore, I read them all, and read the link, and counted the satisfied vs not - and Charlie won with 20 satisifed 5 or 4 stars out of 5, vs the 7 that were disgruntled, so for the one poster, jumping in the rudeness to fit in, you were absolutely incorrect when you claimed more people dissed Charlie's on the linked site, than praised him.
--
 Also, I will note that the gentleman starting this thread, had more than smidgen of self importance going in, bragged about having a tank "better than Charlie's", already had a tank on his bike, probably should not spend the money as his wife pointed out(his claim), was angry about "losing a magazine commission" but pretended he was fair and honest, was unwilling to share his "importance and affiliation" after realizing he had no clout or proof of his "ownership" of the bike, ( He didn't even have a picture of it in his wallet he could show ?) thereby ruining his chance to be believed by a place that obviously has to watch out for scammers, and noted he repeatedly had the lady get up, interrupt Charlie to "ask a question he knew Charlie would have the answer to" ( and he KNEW someone was in there having a meeting with him, and when that is the case, you're SUPPOSED TO WAIT, mr uncover nobody! - but instead, the woman "had an attiude" - because mr self importance still felt all bigshot, but wasn't getting treated like one, I mean Charlie should have dropped everything and run forward to mr reporter spy ! Kinda hard to do, because it was a sting operation! I mean holy freaking molly !) I gotta remember that, I'm nobody, for real, but so what, when I go into mr bigs place, he had better drop everything and scuttle on over to me, or his secretary of defense had better bust him down for ME and my "check his knowledge queries".
NOPE - everyone knows polite and just is and correct business is, is YOU WAIT little potato boy.
 
- and was surprised when the woman got tired of picking the boss' brain for free, for a guy who no doubt was already fuming. He also said he would sell his super rare tank "if someone needed it badly enough", indicating, quite unconsciously, he ALSO has a standard to be met in the sale !

 After all that, stating he "doesn't want to tell Charlie how to run his business", that is of course, exactly what he did, anyway. A lot of the rest here felt absolutely justified in doing the same thing , and somehow that isn't extremely rude, arrogant, and absolutely out of line ? No, you bet it is.
And I'll tell you EXACTLY how I know it. I'm new here, and I can see, how what I said here, is very similar to the complaints here about how Charlie runs his business, and there is no doubt, the vast majority of you are ready to pile on me for it, telling you what a lousy rude thread you have going - same thing- well take your thought and call it even, all the way around, you me and Charlies, all the same, obviously. :D
--
 Now I have one comment on the link mentioned several times - one poster/complainer mentioned going in for a used 78  tank petcock, and the lady technician said she didn't feel like searching for one right then. Personally, I thought that was wonderful, and honest, and absolutely correct.
A polite person, one worthy enough to complain about that, would have replied "What do you need honey, can I get you a coffee or a sandwhich?" Of course a polite and caring person wouldn't complain about it, they would show some kindness, instead of just demanding it be shown them.
--
I see the posts threatening Charlie that he will lose business, oh he's going to pay...oh he could have "picked up exposure".
Well guess what, he can do without every single one of you, and you're obviously NOT going to break a 16 year winning streak, nor have you just come in upon him "at a bad time", and boy have you guys lectured the "master" - yes that is really amazing.
---
 Now, you wanted his shop to be nice, but all save one of you were not nice. I'm not nice either. Charlie was nicer than I'd have been here, too, he and 754 stand alone, above. (My apologies a young man on the 1st page also praised Charlie's)
Congratulations fellas, we're all quite a team.

This is absolutely classic as well: "  I am someone who is always willing to help out the small shop with as much exposure as I can measure and rarely do I ask for anything in return (if there is an angle in it for me it is usually indirect like page views for HFL or advertising, or getting paid for mag content). However I do ask that people be professional and good people in this business. "

 Well this time, you've asked for plenty, and have said you were unwilling to help out because you didn't get it. I seriously do not know how you wrote that first sentence. First of all, you ask  "your professional attitude assessment be followed", secondly, in this case, you ask for the shop to break their own rule and sell you an item, you failed to prove you qualified for.
 Next, you demand the place let you be a secret agent man, a SPY, you came in there, you explained, under cover. Now, let's be fair, you may very well have purposefully displayed an ATTITUDE, as part of your "push procedure" to "gauge professionalism", even if it was subconscious, one certainly cannot fault the black haired woman for smelling something fishy all over you.
 So let's see what the real deal was, actually. You get to come in under cover as a sneaky spy, insulting to say the least to any business, since it assumes you'll dig up some dirt, and boy do you feel vindicated, huh "little man", because the big shot didn't drop everything for you, apparently also failing "professional" under your "expectations".
 Next, you must be able to make a purchase, this one, against the rules. Also, you must be able to pick the brain of mr bigshot in his meeting, but aren't satisfied with the secretary's answers she brought back, which you pretended you weren't given, but of course, we know she asked him, just not "deeply enough" when she repeatedly interrupted the meeting for "mr nobody".You also look around, at the time, assessing the "lazy slugs" (employees) you mentioned you saw.
--
So how does that work exactly for you ? You the one "always" so willing to "help out" ?
Let's see, you get to spy, you get to buy a tank, you get to make some money, and if you don't get what you want, you THREATEN the business with your post here, and make some leverage by sharing the information about "who you are" , in order to try to "get what you wanted and didn't acquire yet", or exact revenge, we'll have to wonder or see how that works out.
 Maybe Charlie's "professional" e-mail you got says you can get the tank you wanted now, so "you'll play ball".
 Maybe it was your attitude and what you were pulling, and maybe, you should have NEVER epxected the owner to be interrupted, multiple times, but then you're a hotshot, huh, even under cover, disgruntled, and "on a secret mission" , boy she had better smile at you, doesn't she know WHO YOU ARE ?!? (No, she thinks you're a liar, and don't have the bike, orange color named or otherwise, and golly, you came in a liar > disguised.< I wonder how she got that impression ?
--
Yeah, seriously, amazing.

Gee, I'd bet he's willing to sell Charlie's his ultra rare tank, that is gathering 2 inches of dust in his basement, because then at least thousands of people could see it in Charlies display area, instead of it going to waste in a basement somewhere. Yeah, if "someone really needs it", like "he really needed another better, DUPLICATE tank".
« Last Edit: September 16, 2009, 05:06:20 AM by SiliconDoc »

Offline MRieck

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Re: Disappointed - Charlie's Place....
« Reply #40 on: September 16, 2009, 05:27:00 AM »
 I'd say SiliconDoc makes as many, if not more assumptions, regarding behavior and attitudes as any other poster.
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Offline MRieck

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Re: Disappointed - Charlie's Place....
« Reply #41 on: September 16, 2009, 05:30:35 AM »
 SiliconDoc....back to shake the forum foundation. ;) I remember you.
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Offline BVCB650

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Re: Disappointed - Charlie's Place....
« Reply #42 on: September 16, 2009, 05:33:26 AM »
Holy Crap! Now lesbians can't stand being called Lesbians. Unbelievable.
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SiliconDoc

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Re: Disappointed - Charlie's Place....
« Reply #43 on: September 16, 2009, 05:50:10 AM »
I'd say SiliconDoc makes as many, if not more assumptions, regarding behavior and attitudes as any other poster.

Well, I'll tell you what MReik, maybe I'll just steer clear of ANY topic or area where any of you regulars here are having your - uhh - group shark fests.
On the other hand, if you want to point out why what I posted is incorrect, please, do. I'd love to hear it. I really doubt it's going to happen, you took two chances and blew it already.
Now, you guys get to be 10 times ruder than Charlie's employee, but it's ME that's wrong, when I point it out ? Well hate to tell you there bub, then that makes the thread starter wrong, too, for the same reason.

Offline MRieck

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Re: Disappointed - Charlie's Place....
« Reply #44 on: September 16, 2009, 05:50:37 AM »


 
And I'll tell you EXACTLY how I know it. I'm new here

You might want to start by retracting that statement.
« Last Edit: September 16, 2009, 05:55:26 AM by MRieck »
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Offline BobbyR

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Re: Disappointed - Charlie's Place....
« Reply #45 on: September 16, 2009, 06:06:50 AM »
The Hubble Telescope could not find my interest in Charlie, his helpers or his amazing guitar.

 Mike is right. The members of thsi firum are for the most part very caring and giving people. Somehow one of my rear wheel adjusters bolts was bent. I posted a question about what I could use for a replacement. I got a PM from member saying he had one in the bag and he would send it to me. He refused payment for the part or the postage. I wll not mention his name because he is not looking for recognition. This has happened a few times over the years.
Yeah we mix it up from time to time, but we come through when the chips are down.
So as we say in NY F Charlie and the horse he rode in on, his crap really is not that rare.
Dedicated to Sgt. Howard Bruckner 1950 - 1969. KIA LONG KHANH.

But we were boys, and boys will be boys, and so they will. To us, everything was dangerous, but what of that? Had we not been made to live forever?

Offline MRieck

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Re: Disappointed - Charlie's Place....
« Reply #46 on: September 16, 2009, 06:11:26 AM »
I'd say SiliconDoc makes as many, if not more assumptions, regarding behavior and attitudes as any other poster.

Well, I'll tell you what MReik, maybe I'll just steer clear of ANY topic or area where any of you regulars here are having your - uhh - group shark fests.
On the other hand, if you want to point out why what I posted is incorrect, please, do. I'd love to hear it. I really doubt it's going to happen, you took two chances and blew it already.
Now, you guys get to be 10 times ruder than Charlie's employee, but it's ME that's wrong, when I point it out ? Well hate to tell you there bub, then that makes the thread starter wrong, too, for the same reason.
I know you read my previous post regarding your tenure on this forum......come clean.
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SiliconDoc

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Re: Disappointed - Charlie's Place....
« Reply #47 on: September 16, 2009, 06:15:17 AM »
SiliconDoc....back to shake the forum foundation. ;) I remember you.
Ahh, the old baseless attack, again.

SiliconDoc

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Re: Disappointed - Charlie's Place....
« Reply #48 on: September 16, 2009, 06:19:17 AM »
The bottom line is, he didn't get the tank he wanted. That's what actually happened, and it's still burning him up. Same for the used 78 petcock. He wasn't "just believed", but then of course, he was in a lying mask, so who could believe him at that point, as he was covering up his identity ?
 No registration card, no picture, no call home so it could be faxxed.
No tank.
 I like the idea though, no matter what anyone claims, any business believes the person, who walks in for the first time that day, undercover, with absolutely zero proof. That's great.

* No, I'm not saying he doesn't have the bike, personally I certainly do believe he absolutely DOES have the bike. It's obvious to me, but not to them, at the time.
« Last Edit: September 16, 2009, 06:30:25 AM by SiliconDoc »

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Re: Disappointed - Charlie's Place....
« Reply #49 on: September 16, 2009, 06:22:41 AM »
I'd say SiliconDoc makes as many, if not more assumptions, regarding behavior and attitudes as any other poster.
Yeah, if you read what I wrote, you'd see I already pointed that out, and did not disinclude myself. Of course, you uhh-- knew that or didn't ? Shall I copy the text for you ?