He just changes airlines, moves To USAir from American...
Like I said, it leaves one with a question about his character. I have empathy for him, he did his job as well as he could, made it his dominate thing in his life, but in the end it was all superficial.
At every attempt at real emotion he fails. Even with the lady jumping from the bridge he did what was required to cover the company with his statement to his boss.
Maybe letting go of the handle on his carry on was a symbol of him following Natalie, but it is left for us.