They can do it. You just got somebody lazy. Those guys make, bend, shorten, thread spokes.....that's all they do.
They should have someone there that can calculate the correct spoke length for your hub and rim combo...you might have just got somebody that
doesn't usually answer the phones or something.
They had kits already made up that fit my application. Can't remember what exactly I ordered, but I'm pretty sure all I did was tell them: "I have a 69? CB450 front hub and I want to lace it to a 19" Honda CB rim" The GL has a higher shoulder so the spoke length might need to be a bit shorter, but not by much...
Again - they have all the dimensions necessary to calculate the correct spoke length.
Give 'em another call.