whos ever(everyone)had trouble with their internet service provider?ive tried for 4 months to get a billing problem fixed and it just dosent get fixed even after 7 long phone calls,long story short a rep from my provider cold called offering 10 bucks less per month and faster internet as long as we remained with them for another 24 months,,i thought about it then rang and had it all done,next bill is 10 bucks more!so phone call#1,no sweat deduct the overbill and pay the correct amount ...repeat this four times..call 5 and im told its because the accounts arent combined(they are!)so to do this "what ill do for you"is put me on a new plan and itll cost less by a few bucks each month,still didnt work,,im patient and never rude or aggressive on the phone but diplomatic and firm i think,its a different person each time and i always get a ref number etc,so today when i call i tell them again its not right but i dont want you to fix it im just going to contact the communications ombudsman as soon as i finish this call,so i get all the same hype except ive now been put on level 3(what ever that is,i hope theres a bar with free beer up there)and the supervisors supervisors supervisor is on it and i will get a phone call to explain it all and it WILL be fixed,phew!im glad its not a service fault,the thing works ok,all the staff ive spoken with have been polite etc,its just not getting fixed!ill find out by next tuesday at the latest.
