Topic: Carpy Exhaust Advice - RESOLVED

[Stev-o]

You didn't order a scratched pipe and should not have to pay full price for one.
+1 on calling, it's much easier for him to "say" no in an email.

[The_Crippler]

on a previous email, he said:
"I guess you will have to send the exhausts back then, shame as I did not scratch them.
i will refund you.
Dont want to se send any more incase they get scratched again."

I believe this last quote means he's done dealing with me.

Well, that certainly changes a lot.  That information puts everything you said before in a different light.  I'd still call.

And to be clear, I never said that you scratched them yourself or photoshopped them.  I only pointed out (from the information that was given) that you hadn't confirmed that he was or wasn't going to pay for return shipping - and that his actions had been consistent with how most people check all options before giving a refund, and that skipping those steps don't make a retailer feel helpful.

So, call him, make sure everyone is on the same page and go from there.  As is obvious from this thread, a lot of things can be missed in written form.

[mycb750k6]

Sounds like him alright. Let us know how it turns out.

[eastoak]

take him up on the refund.

[swellguy]

When you opened the box, were the wrapped up in some sort of protective paper, some packing chips, etc. Any sort of protection or were they just loose sitting in the box?
Did he send them to you via some sort of courier? If so, his account number might be on the shipping documents. No sweat to ship it back and charge his account.

[DHolbrook]

I like how swellguy thinks!!  First reading your thread I thought just touch-up the pipes and move on, but now it seems that just won't suffice.  I'd call him and be polite, and not hang up until you've got what you want, or have gotten nasty.  Carpy should understand that even shippers make occasional mistakes and your's might be one of them.  Or, maybe the pipes were all wrapped up in bubble wrap and the fabricators or ceramic coaters made a mistake without Carpy knowing.  Either way, I believe that Carpy didn't knowingly ship scratched pipes, and that the burden of your satisfaction is on his shoulders.  This might upset him, but it is his responsibility.  You weren't delivered the goods you paid for!  I'd tell Carpy to make it right by you and the rest of this online community - by arranging monetary compensation for a mistake obviously not yours, or completely refunding your money including the return shipping costs.

Heck, if you need a west coast adversary, I'm about 30 minutes from his shop.

Good Luck

[Alan F.]

Wow, just found this thread.  Shipping a pipe like that seems like a big undertaking to me, you see threads on how to pack them from time to time even.  My first thought was how it was packed, were the cylinder head flanges secured at the top of the headpipes? bubble wrap over the whole pipe? Or just tossed in a box and expected to remain scratch free halfway across the US?  I can't even imaging how bad a poorly packed pipe would arrive to an east coast buyer.

I used to do the pack and ship thing years back for a few hi-tech type companies, I've gotten pretty paranoid about having things I ship arriving is the same shape I sent them.  I'll also take lots of Hi-res pics to send to the buyer before I pack the stuff too, even before they have my paypal info sometimes to leave them an out if they see something they don't like.  And if there's an issue after that it's my dime on the line, never the buyer's. 

Personally my first question was if the pipe is just painted, why the hell doesn't he just send some paint and a coupon for 10% off your next single item order, or free shipping or something?  He could stand to lose a few sales from us talking about his products and service in this light. 400 pipes sounds like a big deal....yeah, but we all know the kind of BS stories that get told when things don't go according to plan.

It'll be interesting to see how this one turns out, Steve's a member here even, I wonder if he'll pop in on this thread? I wonder when he last logged in? August 1st 2010..... http://forums.sohc4.net/index.php?action=profile;u=248

[Zorro]

When you opened the box, were the wrapped up in some sort of protective paper, some packing chips, etc. Any sort of protection or were they just loose sitting in the box?
Did he send them to you via some sort of courier? If so, his account number might be on the shipping documents. No sweat to ship it back and charge his account.

they were in a plastic bag...in a huge box.  the packing 'filler' was a bunch of balled up pieces of newspaper.  He shipped nice bolts along with the pipes.  These were in two separate baggies.  Maybe the bolts were moving around and scratched them.  Hell I don't know.

[Zorro]

I like how swellguy thinks!!  First reading your thread I thought just touch-up the pipes and move on, but now it seems that just won't suffice.  I'd call him and be polite, and not hang up until you've got what you want, or have gotten nasty.  Carpy should understand that even shippers make occasional mistakes and your's might be one of them.  Or, maybe the pipes were all wrapped up in bubble wrap and the fabricators or ceramic coaters made a mistake without Carpy knowing.  Either way, I believe that Carpy didn't knowingly ship scratched pipes, and that the burden of your satisfaction is on his shoulders.  This might upset him, but it is his responsibility.  You weren't delivered the goods you paid for!  I'd tell Carpy to make it right by you and the rest of this online community - by arranging monetary compensation for a mistake obviously not yours, or completely refunding your money including the return shipping costs.

Heck, if you need a west coast adversary, I'm about 30 minutes from his shop.

Good Luck

No bubble wrap was used.  The pipes were just in a plastic bag.  I suggested bubblewrap and this was the response "I never had had an issue with all those and bubble wrap is terribe, and have never had an issue with newspaper."

[Zorro]

Wow, just found this thread.  Shipping a pipe like that seems like a big undertaking to me, you see threads on how to pack them from time to time even.  My first thought was how it was packed, were the cylinder head flanges secured at the top of the headpipes? bubble wrap over the whole pipe? Or just tossed in a box and expected to remain scratch free halfway across the US?  I can't even imaging how bad a poorly packed pipe would arrive to an east coast buyer.

I used to do the pack and ship thing years back for a few hi-tech type companies, I've gotten pretty paranoid about having things I ship arriving is the same shape I sent them.  I'll also take lots of Hi-res pics to send to the buyer before I pack the stuff too, even before they have my paypal info sometimes to leave them an out if they see something they don't like.  And if there's an issue after that it's my dime on the line, never the buyer's. 

Personally my first question was if the pipe is just painted, why the hell doesn't he just send some paint and a coupon for 10% off your next single item order, or free shipping or something?  He could stand to lose a few sales from us talking about his products and service in this light. 400 pipes sounds like a big deal....yeah, but we all know the kind of BS stories that get told when things don't go according to plan.

It'll be interesting to see how this one turns out, Steve's a member here even, I wonder if he'll pop in on this thread? I wonder when he last logged in? August 1st 2010..... http://forums.sohc4.net/index.php?action=profile;u=248

Good point on the flanges.  They have wire to secure them to the end of the headers.  However, when I pulled them out of the bag, I don't recall if they were still secure.  I didn't even think of that til now.

[DHolbrook]

Hummm, my Carpy pipes had the flanges secured and the entire pipe was covered tight in bubble wrap and I picked up mine in person!  Wouldn't you expect more to ship across the country?  A plastic bag, loose bolts, and newspaper packing, he is lucky that he sold 400 already without issues - but yours in the 1 in 400 that needs reparations.  Maybe you can suggest that shipping the pipes is unreasonable (although the right thing to do), and maybe he can compensate you for your scratched pipes via discounted parts or shipping that you are also interested in.

[Zorro]

Hummm, my Carpy pipes had the flanges secured and the entire pipe was covered tight in bubble wrap and I picked up mine in person!  Wouldn't you expect more to ship across the country?  A plastic bag, loose bolts, and newspaper packing, he is lucky that he sold 400 already without issues - but yours in the 1 in 400 that needs reparations.  Maybe you can suggest that shipping the pipes is unreasonable (although the right thing to do), and maybe he can compensate you for your scratched pipes via discounted parts or shipping that you are also interested in.

I'm surprised he put yours in bubble wrap. I suggested bubble wrap and this was his response:
"I never had had an issue with all those and bubble wrap is terribe, and have never had an issue with newspaper."

[DHolbrook]

I understand.  Maybe your response should be, "Well, now you do have an issue with newspaper, and how do you plan on correcting it without making me a victim again?"

[Flying J]

Hummm, my Carpy pipes had the flanges secured and the entire pipe was covered tight in bubble wrap and I picked up mine in person!  Wouldn't you expect more to ship across the country?  A plastic bag, loose bolts, and newspaper packing, he is lucky that he sold 400 already without issues - but yours in the 1 in 400 that needs reparations.  Maybe you can suggest that shipping the pipes is unreasonable (although the right thing to do), and maybe he can compensate you for your scratched pipes via discounted parts or shipping that you are also interested in.

I'm surprised he put yours in bubble wrap. I suggested bubble wrap and this was his response:
"I never had had an issue with all those and bubble wrap is terribe, and have never had an issue with newspaper."

That is probably how he receives them from the guy who builds them. lol, The guy that build them for Crapy has a thread on here.
http://forums.sohc4.net/index.php?topic=74480.50
Read it. Then Get your money back and contact that guy. His email is on there. Or buy the real deal
http://stores.ebay.com/yamiya750

[mycb750k6]

Crapy? Was that a typo?

[Flying J]

 

[tlbranth]

If you order something and it comes to you damaged, I think it's on the seller to fix it - at his expense. If he doesn't, I wouldn't order from him again no matter how cool he is. Glad you posted this story. Sounds like this cat needs the publicity.

[swellguy]

If the pipes are just painted with hight temp paint then, yes of course this is a total pain in the ass and he's being a dick, but retouching them might fix the problem and this negative press might be enough "revenge" without you loosing anymore time and money.

If they were ceramic coated, which is what I think he offers as an upgrade for about $95, the I know that coating is touch enough to withstand some amount of abrasion without chipping or scratching. Instead  sending them back maybe he'd cover the cost of re-coating them which could be less than your cost of paying two more shipping charges. Otherwise, paypal and visa offer some recourse if the good arrive damaged. I'd open a dispute and escalate the claim with them right away.

I just think he doesn't want to hear about these pipes or from you again. Besides, I think he knows his pipe business (at least) is dwindling since his pipe builder as actively marketing himself directly as they guy who builds Carpy's pipes. Maybe these pipes never even passed through Carp's hand or shop i the first place.
There is a certain amount of UK personality indifference in his attitude that can be charming to some and annoying to others.

I suggested using his shipping account number since i can't see $65 being a USPS price, more like FedEx ground or UPS. Some years ago I was screwed by a company that hat some of my photographs, sold them but refused to pay me. I had their fedex number and after 6 months of dickering I realized I'd never see my money so I overnight shipped them cinder blocks freight collect. At least three were signed for.

[eithr]

I suggested using his shipping account number since i can't see $65 being a USPS price, more like FedEx ground or UPS. Some years ago I was screwed by a company that hat some of my photographs, sold them but refused to pay me. I had their fedex number and after 6 months of dickering I realized I'd never see my money so I overnight shipped them cinder blocks freight collect. At least three were signed for.

I little off topic, but I love that cinder block trick. I'm do freelance illustration work and have often times wondered how to break even after getting screwed by a client. Overnighting cinder blocks on a FedEx account is brilliant.

[domer]

i went through something similar not that long ago. im not bashing carpy here, but his quality control is #$%* imo.
read here...http://forums.sohc4.net/index.php?topic=67925.0
my issue was noticeable, but the extent was not until i hit it with spot putty. so my bad for #$%*in with it... but this was after my order had not gone through, but payment had... which he gladly made up for with a free shirt and a poster. i felt satisfied. then i asked q's about the issue with the finish here and some how mentioned that to carpy and got a pretty snappy response back about posting before talking to him, something along the lines of hurting buisness... and that was and probably will be the last i hear from him! too bad cause i really like some of his #$%*....

[Zorro]

I just think he doesn't want to hear about these pipes or from you again.

I think this is the case...well said!

[Zorro]

I think i'm just gonna use these pipes as is.  So, do I need gaskets when installing these or do just put metal on metal?  When I ordered these from Carpy, during our phone discussion, he mentioned some type of gasket that I can use.  I'm afraid to ask him again

[The_Crippler]

Yes, you need exhaust crush gaskets.  Pretty cheap, available at most Honda stores or internet shops.

[Zorro]

Yes, you need exhaust crush gaskets.  Pretty cheap, available at most Honda stores or internet shops.

Thanks!  Do you have any idea as to the size...or a honda part number?

[The_Crippler]

If you tell a shop what you ride (if it's a good one) they'll be able to tell you right away.  Also, check www.bikebandit.com - their parts lists are pretty damn complete when you're trying to find that one little bolt you're missing and don't know what to order.