I was trying helmets at Rosenau last week and the counter guy was very helpful: offerred to order and looked through catalogs for me. It was on a weekday, just after work, store not too busy.
All of my gear has come from RecLeisure, which is much downsized now, but the guy there that helped me tremendously was Scott, I last saw him working at Motor City/Andersons in Bloomfield.
Not as helpful at Brights, but I was just in for a browse, and had no questions.
Getting parts locally is a pain and usually takes two trips, while internet sales are smooth: click, click, click and they show up on your porch in a couple days