The problem with threads like this that I see here and in another Jap bike forum I'm a member of, is the opportunity for some thinly veiled Harley Hating. I love my CB750's because I was as excited about them in the 1970's as Caymen is about Harleys now, but honestly, the rest of the Japanese bikes built since, including all the Harley wannabes, just leave me cold. If I wanted a sportsbike that excited me as much as my old CB750's, it'd have to be a new Ducati, BMW or Triumph, not just another run of the mill Jap bike.
The story about the Harley with the engine failure would seem a damning example of a particular brand ignoring it's supporters, unless you've been around long enough to remember Honda's run of failures with the early DOHC CB750/900/1100 models with dodgy electrics including melting ignitor boxes, the VF750/1000's with their chocolate cam shafts, the VT250/500's that hand-grenaded on a regular basis, and the ill fated CBX750/550 models, all of which were heaps of sh1t, and none of which, were covered under a factory recall. There are a lot of folks out there who were just as keen on Honda's as Soichiro's dad was on Harleys, who wouldn't p1ss on a Honda now, if it was on fire.
My point being, that none of the bike manufacturers can claim that they haven't built motorcycles that have failed under normal riding conditions, and none has a better name than others when it comes to recalls or warranty claims. Having said that, I bought a 6 year old BMW K100RT from a dealer, and when the dealer noticed that it had a rear master cylinder that was supposed to be replaced under a recall when new, replaced it free of charge, and a friend of mine bought a new Triumph Daytona 1200 back in the early 1990's and blew the engine up racing it, and while not expecting any support from Triumph, told them what happened anyway, and Triumph replaced the engine free of charge and sent it back to England to find out what went wrong with it because at that stage they hadn't had any blow up. I've owned BMW's since, and recently bought a Triumph Rocket III, and I've got no complaints about their bikes, or their service.
Personally, I don't think Bill (Ecosse) should have started this thread, because these threads only bring out the worst in this otherwise agreeable, friendly group. Cheers, Terry.