Author Topic: CycleXchange.net (Read 7917 times)

kvallelunga · « **on:** September 23, 2008, 09:38:51 AM »

Anybody know them(Ken/Sue)? I ordered a chain/sprocket combo from them 2 weeks ago tomorrow. My card was billed but I haven't seen the parts. I tried calling last Wednesday(I think) and was told by the person who answered that Sue had a medical emergency and that is all he knew. Tried calling Friday, yesterday, today with no answer. I don't have a tracking #, I have ordered parts from them before with excellent delivery and before/after sale support. I'm sure they didn't go out of business or are trying to keep my dough, I just want to know if there was a problem getting the parts shipped or if they were lost.

If someone has contact information for them could you tell them to contact me through here or through their order records?

Kevin V.

goon 1492 · « **Reply #1 on:** September 23, 2008, 09:43:35 AM »

I believe Cleveland just went up there about a month ago. I wish I could go up and see all the eye candy they have.

BIKE · « **Reply #2 on:** September 23, 2008, 09:44:58 AM »

I've been trying to call them also, as I've been charged for a gasket set, almost 2 weeks ago and still have not seen it.

I suppose patience is the best bet here.

KB02 · « **Reply #3 on:** September 24, 2008, 04:39:42 AM »

I've been trying to contact them, too. I finally got an e-mail back from Sue yesterday saying that she had been out of the office due to emergency surgery. She said she'd be back i the office today (9/24). I'm guessing that she's the only one that answers e-mails or the phone.

BIKE · « **Reply #4 on:** September 24, 2008, 04:43:07 AM »

I got an email yesterday afternoon also. Glad they followed up.

kvallelunga · « **Reply #5 on:** September 24, 2008, 04:43:56 AM »

Thanks for the info,

Really? · « **Reply #6 on:** September 24, 2008, 08:27:50 AM »

Good, I might get a email response back too.

mrosso · « **Reply #7 on:** September 30, 2008, 08:34:26 PM »

Hope all is well with Ken & Sue...

I've been trying to contact CycleXchange for a couple weeks now. I've sent multiple emails and tried to call multiple times. There's no answer on the phone, not even a machine. I sent them a big box of parts to have them work on at the first of September, but I haven't heard anything since. The tracking number for the box says the parts were received. Hope to hear from them soon...

GammaFlat · « **Reply #8 on:** September 30, 2008, 09:14:27 PM »

I met Ken for the first time a few weeks ago (Sep 19th or so) while up "playing" in Wisconsin (Northwoods). He sold me on a great tire for my K6 (tube, tire, rim tape, mounted and balanced for $80 - and I love the tire) What a place he's got! I took pics of some of his engines and bikes. Holy cow.

Ken is a unique guy. His passion for his work is immediately obvious. He has some amazing projects and some amazing talent.

If he's behind on orders or getting back to you, cut him a little slack right now... wish I could say more about that.

In the short time I spent with him, he's earned my respect and business.

If you're reading this Ken, I'll be scratching on your door in the spring for more stuff when I get up to the Northwoods with my brothers for more riding.

paulages · « **Reply #9 on:** September 30, 2008, 09:34:09 PM »

i've been patiently waiting for one oil rail for their 850 kits. i talked to him and he said his wife was on the operating table or something along those lines, and to call back the next day. still haven't got a hold of him, but i'm pretty sure it's not due to flakiness.

MJL · « **Reply #10 on:** October 01, 2008, 02:42:20 AM »

What is their email? I have some questions before I order, and haven't been able to get through on the phone.

kvallelunga · « **Reply #11 on:** October 01, 2008, 04:57:41 AM »

I did receive a note in the mail with a refund due to the parts not shipping. He also wrote that they would be open this week, but still no answer. Godspeed Ken/Sue if you're reading this, we'll be patient.

KB02 · « **Reply #12 on:** October 01, 2008, 04:59:24 AM »

I tried calling yesterday and still no answer. I sent an e-mail with my parts order asking for a paypal invoice. I'm trying not to bug them too much, you know?

voxonda · « **Reply #13 on:** October 01, 2008, 05:04:10 AM »

I live in the Netherlands and bought several items at Cycleexchange, and always got prompt answers froem either Sue or Ken. Items were always send very fast. Hope there is nothing serious!.

Cheers, Rob

mrosso · « **Reply #14 on:** October 19, 2008, 06:00:14 PM »

Hey all... still no word from Ken or Sue from Cyclexchange. I don't know what to do at this point. Anyone have any further contact with anyone over there in the last few weeks?
Thanks

GammaFlat · « **Reply #15 on:** October 19, 2008, 06:33:03 PM »

Last I heard, there is a health issue in the family. Ken is ok health-wise, but is likely distracted. When I last saw him (late Sep), he was working on getting through this (getting more help in the store). I for one, will be back to his place for "cool stuff".

Big Jay · « **Reply #16 on:** October 20, 2008, 10:57:25 PM »

I talked to Ken today.

Really? · « **Reply #17 on:** October 21, 2008, 08:01:01 AM »

Is Ken doing well and is he doing business?

78CB750CAFE · « **Reply #18 on:** October 21, 2008, 07:39:16 PM »

I hope their doing business....
I payed them for a set of Progressive Suspension fork springs a week or so ago.

dustinlwood · « **Reply #19 on:** October 21, 2008, 08:34:55 PM »

#$%*, I just bought some handlebars from their ebay store Sunday. I hope I get them.

paulages · « **Reply #20 on:** October 22, 2008, 06:13:35 PM »

talked to ken yesterday and he sent out the part i need. seems like he's playing catch-up. be patient...

fuzzybutt · « **Reply #21 on:** October 22, 2008, 06:40:49 PM »

any word on how sue is doing?

paulages · « **Reply #22 on:** October 22, 2008, 10:09:23 PM »

Quote from: fuzzybutt on October 22, 2008, 06:40:49 PM

any word on how sue is doing?

not really, but he did mention that she had been in a little. he said it was really hard for him to run the place without having her around to answer the phone and mail orders, etc. i have a lot of sympathy for that situation and hope that people are patient with their orders. i really don't take ken as a rip-off kind of guy at all.

Big Jay · « **Reply #23 on:** October 22, 2008, 10:35:06 PM »

There is nothing to worry about. They are doing business.

Jay

KB02 · « **Reply #24 on:** October 23, 2008, 05:01:56 AM »

Oh good.

Really? · « **Reply #25 on:** October 23, 2008, 08:09:59 AM »

I'll give them some time to catch up before I make my order from them.

cleveland · « **Reply #26 on:** October 23, 2008, 09:19:49 AM »

First thing I'd like to say is that Ken and Sue work GREAT together! The problem is that without the other one, nothing can operate properly. Sue takes care of all the books, ebay, most of the sales, etc. and Ken takes care of the wrenching, designing, etc. So if one of them are out, business is completely halted.

If you ordered something from them and it's been longer then it should, I can talk to Sue for you. I just got off the phone with Ken and things seem to be back up and running. For privacy's sake, I'll leave it at that. Anyone worried about not getting their order, I'd happily put my reputation on the line for these two. They are the real deal! Not only does Ken love these bikes the way that most of us do, he contributes to the Honda world more then most of us combined! Really, I mean that.

So send me a PM or email if you want/need me to talk to them. I'll be talking with Ken again next week, but I can call him sooner if need be.

BTW, I am going to start another thread on some of his new stuff. This guy has some really cool ideas and puts them into practice.

dusterdude · « **Reply #27 on:** October 23, 2008, 11:34:17 AM »

glad to hear everythings seems to be back on course

mrosso · « **Reply #28 on:** October 23, 2008, 12:26:07 PM »

Cleavland, thanks for the update. I have done business with Ken for a couple of years, and have always had the best of experiences. I have always highly recommended Cyclex to every CB nut I've known. I'm glad to hear things are normalizing over there. I was just concerned because I hadn't been able to get through by phone or e-mail for nearly two months. Thanks again for keeping us up on how Ken and Sue are doing.

mrosso · « **Reply #29 on:** October 27, 2008, 12:48:53 PM »

CycleX update:

Ken called me today. Glad to see things are going good back there.

Thanks all,
Mario

kvallelunga · « **Reply #30 on:** October 28, 2008, 05:08:44 AM »

Moderators;
Can this thread be closed? As the originating author I feel it has run it's course and to offer Ken and Sue their privacy I propose it be closed/deleted. I did not intend to have aired any personal details about them in the forum, merely looking for originally contact info to understand the delay in receiving an order. I am and have always been a very satisfied customer of theirs and only wish them the best.

Thank you.
Kevin V.

my78k · « **Reply #31 on:** October 28, 2008, 06:32:50 AM »

I believe you can delete the thread yourself as the originator but I could be wrong.

I don't see a huge problem with leaving it tho. As an outsider I read it as a guy's business took a bit of a left turn but numerous folks had nothing but good things to say about them and then it was confirmed that they were back and living up to their reputations. In fact, there was even a brief explaination of the problem and one that was certainly understandable.

There may be others still waiting on shipments as tey play catch up so having this thread around may help others who are searching for info...

Just my 2 cents tho as an outsider as I have never done business with them (although admittedly I may now based on hearing about their reputation!)

Dennis

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Author Topic: CycleXchange.net (Read 7917 times)

dustinlwood

fuzzybutt