1. I've used Alltel for over 10yrs with minimal problems (and the ones that I did have, were taken care of, to MY satisfaction. Now, Alltel has become part of Verizon and the (so-called) fun has begun! To start with, my Daughter's phone developed a problem and would not charge. So, I took it to Alltel, got a new phone ordered, received the new phone and sent the old one off, thinking that it was done. WRONG!!!!!!!!! About 7 days AFTER Brenda's passing, I got a box in the mail with a phone in it! Now, I opened the box and thought it was
another NEW replacement phone for my Daughter and forgot about it til today. Those things have a "turn-in time of 7 days. I took it to Verizon to tell them about it. Come to find out, it was her OLD phone because Warranty said it wasn't covered and they wanted their replacement phone back (within that 7 days, or I would be billed Two hundred and something dollars! It couldn't be resolved up there, I had to take that sucker home, call customer service and go through them and I did this, while losing the call, 2 times.
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BTW, I had said something about lost calls and was informed that for about a month, while the reconfiguring f the Alltel towers was done. I mean, I'm dealing with all kinds of things (as a number of you know) and I have to deal with this, on top of everything else?
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Not to mention that we were looking to move the landline number over to a cell phone and drop the home phone completely.
2. Part II of the phone deal. Now, I have to send their phone back in the box provided. Call in the insurance claim, about the phone AND they are supposed to send out a new phone. I'm not sure how much longer I'll be there, before I check out another phone service. AND I HATE change! Especially at this time in my life.
3. I then call the cable company to pay my Dad's cable bill, using the "automated system", right? Wrong!!!!!!
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After " the system" repeating
what it thought I said and it wasn't, it finally connected me to a real person. Then, I finally got it taken care of.
Well, I'm through ranting, for now. Gotta go get my Daughter to another appointment (2nd one roday)
Later on, Bill