I stopped going to Vicious years ago, and only go there when
I
absolutely
have
to
have
something
NOW
and no one else in town has it.
Their customer service has always been mediocre at best, and just plain horrible at worst, at least as long as I've been going there. Some older customers tell me it used to be quite good. They also have stopped giving Vicious Cycle business.
The deal-breaker for me, outside of piss-poor service and craptacular attitude, was the time Marcus (prosolar) and I ordered some 100 dollar parts or so from them. A month later, I called em up to ask about the status of the order. I got major attitude, telling me NOT to call them back, that they would call me.
At two months, I called them back again. Same thing, don't call us, we'll call you. Took 3 months to get them, and a couple more phone calls, and a crap ton more #$%*ty attitude.
With all the previous crap attitude, and then that, we said forget it, no more Vicious Cycle.
