Picking it should be simple, or you could give us the key code, it should be stamped into the face of the lock, and maybe someone here has a key that would fit. I doubt that the lock mechanisms inside a new tool box failed like that. another thing to try, is to make sure all of the drawers are pushed all the way in. Some tool boxes, not sure if yours is one or not, latch the other drawers when one is out to keep from tiping the box over.