I wanted to title this post “Shocking Service Par Excellence!”, b it I thought people might read the headline and not the detail, thus giving completely the wrong message.
Anyway, having just completed a 4,500 trip from Zimbabwe through Botswana, S Africa, Mozambique and back home, I decided that before embarking on the second stage of my journey to Belfast, N Ireland, that my suspension needed upgrading. With the combination of age, heavy loading and poor roads I experienced bottoming out and a rocking horse effect whilst riding.
So after a review of posts on the forum here, I concluded I had 3 options: Hagon, Progressive or IKON. I sent an email to all three saying what the issue was and asking for their advice.
Maybe 4 hours later I had a very helpful response from Nils Menten at IKON with very helpful comments and suggestions. He had also sent his comments to the IKON factory in Australia for their input.
Not sure how – it must have been middle of the night in Oz – but an hour or so later a response had arrived from Oz, agreeing with the solution with a small refinement. Because I had said I was in a rush to get back on the road, it was agreed that I should pay on the US website and the guys would ship my custom shocks and fork springs directly to me in Zim.
So my initial query was on Thurs afternoon; this evening - Mon - I received notification that my shocks had been despatched!
Nils also added 500ml of fork oil, gratis, to go along with the 10% discount everyone on this forum can get.
No that’s what I call a shocking (-ly good) service
In contrast, I’ve had no response to my other 2 messages!
Look forward to receiving the bits and experiencing the difference on my ride.
Thank you Nils!
