Author Topic: eBay question. Is negative feedback warranted for this situation? UPDATE!  (Read 3494 times)

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Offline GroovieGhoulie

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OK, the story:

I bid on and won four auctions for various 400F parts on May 16.  I paid via PayPal within minutes after winning the auctions.  (For those interested it was for a set of footpegs plus shifter linkage, set of springs/shocks, a chainguard and headlight/turn signal bracket.)

I was given positive feedback from the seller as a prompt payer.

The goods never arrived.  The seller never responded to my NUMEROUS e-mails and eBay messages asking for a tracking number or proof they had shipped.  A month after the auctions (June 16th or so), I opened a dispute via PayPal.  On July 5, I elevated it to a Claim.  I have heard nothing from the seller despite repeated e-mails since then as well.

I haven't left feedback yet.  Should I leave some negative on this one?  It's nearly been two months and there has been NO communication with them.  I am pissed even though the money isn't much (the parts were rough but "restorable").
« Last Edit: July 20, 2006, 08:39:05 AM by GroovieGhoulie »


Offline cbjunkie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #2 on: July 13, 2006, 08:41:13 PM »
what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...
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Offline GroovieGhoulie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #3 on: July 13, 2006, 08:45:25 PM »
what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...

Haven't dealt with them because my past dealings are that eBay doesn't give a #$%* if you get your stuff or not, they still get their cut.  Now reportedly PayPal is good to work with but my claim is still in the "waiting for a repsonse from the seller" stage and I'm in kind of a holding pattern.

I'm thinking about leaving the feedback.  Screw the guy.  It's less than $80 for all four items, shipped, but it's the principle of the thing. 

Could he be holding them hostage for feedback?  That makes no sense since part of positive feedback from the buyer's perspective is that I received them in an orderly fashion, on time and in as-advertised condition.

Offline bill440cars

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #4 on: July 13, 2006, 09:23:53 PM »



                     Fortunately, I've never been in that position (yet). MY first instinct would be to go for it 
        (the negative feedback) & that might just cause problems, I don't know. Then, I'd be wondering
        how long will paypal wait before, if, they will do anything. You'd think that both ebay & paypal
        would look at a guys record and give him the benefit of the doubt based on the buyer's
        reputation. I mean, what good is our positive feedback, if it's not used to reflect our history as a
        buyer (or seller, for that matter)! Why make the effort to get and try to maintain a good
        reputation as a buyer or a seller? Can anybody shed some light on this?                               
                                                             Later on, Bill
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Offline cbjunkie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #5 on: July 13, 2006, 10:09:56 PM »
so who is this asshat, anyway?
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sometimes naked, sometimes mad -
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Offline Sam Green Racing

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #6 on: July 13, 2006, 10:12:29 PM »
Groovie, I would email the seller, telling him you are going to leave him real bad feed back, and that you belong to a massive forum with thousands of potential customers, and that the forum has a bad feedback section.
If that don't work its up to paypal to sort it, have another go at them.

Good luck Sam.
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Offline cbjunkie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #7 on: July 13, 2006, 10:14:54 PM »
that's the ticket...

but tell us who it is anyway - i'm bidding on some stuff right now - and won a head cover last week that i paid for with a MO and haven't heard back on yet = 4 days...
1971 750K1
1972 CB350 (deceased)

sometimes naked, sometimes mad -
now the poet, now the fool -
thus they appear on earth,
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Offline Tim.

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #8 on: July 13, 2006, 10:24:16 PM »
Don't leave feedback yet.  If you launched your claim with PayPal in time, and it sounds like you did, they will contact the seller who will have to prove they shipped the item.  If they don't respond to PayPal, you win by default and PayPal will refund your payment.

Keep your eyes on your PayPal dispute - make sure you provide your information and be impartial and objective with PayPal.

I've been through this once or twice and received refunds.  Leave the feedback for when everything is resolved, and then blast them with negative feedback.  They can't retract theirs, so they can't sting you with bad feedback.  Many experienced sellers don't leave feedback for a buyer until they receive positive feedback from the buyer.
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Offline GroovieGhoulie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #9 on: July 13, 2006, 10:27:25 PM »
I will be fair and not post their eBay name publically until this is resolved.  PM me if anyone wants it before then.  However, they do not have any current auctions up and the "completed auctions" search only goes back 30 days and it is turning nothing up, so they have been out of the loop for a bit.

The funny thing is that they have positive feedback from people up until the end of June, so I assume transactions were going on up until then, and the people leaving feedback were folks with high numbers.

I've dug my foxhole, now I'm gonna hunker down and wait.  >:(

Offline nippon

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #10 on: July 13, 2006, 10:29:36 PM »
Why are you waiting?
I'm sure, after you have left a negative feedback the seller will contact you with a story,
that he was sick, in hospital or that he has lost all of his children or any other story.
You have started the Paypal buyer's protection programm, so i see no problems that
Paypal will refund you the money.

nippon

Offline Sam Green Racing

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #11 on: July 13, 2006, 10:36:53 PM »
Tintins veiws of the situation sounds the best.
He has gone through it and it would seem dealing with it his way is the correct way to go.

Sam.
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Offline cbjunkie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #12 on: July 13, 2006, 10:39:41 PM »
this is the last time i ever bid on anything that isn't paypal...tintin's idea does sound the best - and seems like he must have learned it from experience... :P

i don't get these sellers who #$%* about paypal fees...
1971 750K1
1972 CB350 (deceased)

sometimes naked, sometimes mad -
now the poet, now the fool -
thus they appear on earth,
the free men.

Offline GroovieGhoulie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #13 on: July 14, 2006, 07:00:28 AM »
Well I sent him a nasty-gram last night.  I wasn't rude, but firm.  I said that he had 48 hours to respond with tracking numbers or I'll post negative feedback to him.

It must've worked because I have a message this morning that he sent them the day he was paid and will check his papers for the tracking numbers.

Could be a stall tactic, but we'll see.  He has 39 hours left to get me some numbers.  Funny how I don't hear #$%* from this guy for months, but the moment I threatened the bad feedback, I got a response in about eight hours.  ::)

supersport_CB400F

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #14 on: July 14, 2006, 07:07:17 AM »
I have -ve feedback, it's no big deal if you give the correct response in the area that you put a reply in. Just make the prick look dumb  ;) I did  ;D

Offline GroovieGhoulie

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #15 on: July 14, 2006, 07:22:21 AM »
Update again:

The seller contacted me with numbers and is working with UPS on it.  It seems the package was shipped a day after the auction closed and I paid, and it made it all the way to a hub that is about 50 miles from my town, but then somehow the package got "lost".

UPS is working with her (as it turns out) and myself to find it.  If it can't be found, I guess a refund will be issued.

The story given is that the e-mail account is only used for paypal stuff and is rarely checked, and that her son listed the items and she wasn't aware of any problems.

upperlake04

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #16 on: July 14, 2006, 07:34:53 AM »
 sounds good Ghoulie - chances are that things will work out well for you. Seems that once tempers are raised and backs are against the wall, the likelihood of a satisfactory result for both parties diminishes greatly.  Firm diplomacy first - big guns as a last resort 
  You're pretty wise for a young feller ;D
 
 

Offline bill440cars

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #17 on: July 14, 2006, 07:50:43 AM »



                           Aw right. Hope it gets resolved soon, I can feel your anticipation. Seems like some
               sellers are good as gold and we get spoiled by that. Then, you get one that's not really on
               top of things or maybe has more going on than he or she can easily handle and that can
               throw a kink in things. LOL and I'll catch you later on.    Bill
Member # 1969
PRAYERS ALWAYS FOR: Bre, Jeff & Virginia, Bear, Trevor & Brianna ( Close Friend's Daughter)
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 You CAN Teach An Old Dog New Tricks, Just Takes A Little Bit Longer & A Lot More Patience!! 
             
Main Rides: '02 Durango, '71 Swinger & Dad's '93
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Offline Raul CB750K1

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #18 on: July 18, 2006, 05:40:41 AM »
Maybe it's too late to leave my two cents, but my experience here is that sellers that leave positive feedback as soon as the money is received are not scammers. I always give them the benefit of doubt.

Raul

Offline BobbyR

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Re: eBay question. Is negative feedback warranted for this situation?
« Reply #19 on: July 18, 2006, 06:10:35 AM »
what has Ebay said?

if you don't get the parts can't Ebay refund your money to you?
negative feedback won't get you your parts, and the vindictive thrill you get hitting "send" will likely fade soon after he responds - you can bet he will respond to negative feedback and you can bet it will only entrench him further.

MHO, junkie...

Haven't dealt with them because my past dealings are that eBay doesn't give a #$%* if you get your stuff or not, they still get their cut.  Now reportedly PayPal is good to work with but my claim is still in the "waiting for a repsonse from the seller" stage and I'm in kind of a holding pattern.

I'm thinking about leaving the feedback.  Screw the guy.  It's less than $80 for all four items, shipped, but it's the principle of the thing. 

Could he be holding them hostage for feedback?  That makes no sense since part of positive feedback from the buyer's perspective is that I received them in an orderly fashion, on time and in as-advertised condition.

Having been on ebay seller since the early days and now stopped I can give you some advice. If you have paid by credit card via paypal, go and dispute the charge through the credit card company. PayPal caves into them in an instant and you will get you money back real fast. The seller tried a lame game where they hit you with good feedback early in the hope you would be polite and respond in kind. I would personally advise you give them a poor feedback when you have this sorted out.
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Offline GroovieGhoulie

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So I've been in contact with the seller.  UPS lost the package at a hub right near my house, but are working to find it.  During this time, PayPal decided on the claim and refunded my money.

So they sent an e-mail that basically says that the money left their account but UPS is still working on it, so if the package is found, have paypal return the money or return the package. 

I replied that if the package gets to me, I will re-pay the money via a transfer with paypal.  If it's lost forever, they can take it up in a claim with UPS.

Is that unreasonable?  I think it's fair.

ElCheapo

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IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)
« Last Edit: July 20, 2006, 09:48:28 AM by ElCheapo »

Offline 74cb750

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GrovieG
sounds like it is working out, somewhat....

Ups has delievered broken items here in the past,
but only USPS has ever lost any of my stuff, forever.
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Offline flyin_

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IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)

Does anyone know how long after the end of an auction you are able to leave feedback? 
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ElCheapo

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IF YOU DONT DO IT QUICK (leave feedback)... YOU WONT BE ABLE TO

If you are going to do it go do it now....

But it is good to see that there is atleast a paper trail.. I have had entire engines disappear. I have even had UPS deliver an empty box that was supposed to have an engine in it! (only once)

Does anyone know how long after the end of an auction you are able to leave feedback? 

I believe it is 60 days